Youth Services Admin & Reception Lead (Hybrid)

Nottingham City Council; East Midlands; On-site; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a proactive Business Support Officer to back the Young Futures Hub and Adolescence Youth Service. You’ll manage front-desk tasks, handle enquiries, and support administrative processes to help keep youth services running smoothly.

This role involves minutes, room bookings, registrations, invoicing, and contributing to social media promotion, with a focus on customer service and confidential handling of information.

Qualifications

• At least one year’s experience in business support, administration, customer service, or a similar role.
• A proactive and organised approach to managing your own workload, with the flexibility to adapt to changing priorities.
• Confident use of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Digital skills and social media awareness
• Excellent communication skills and a friendly, confident personality - able to engage effectively with young people, colleagues, citizens, and partner agencies in person, over the phone, and via email.
• Strong administrative skills, with the ability to handle a wide range of office tasks accurately and efficiently.
• A professional and discreet approach to handling sensitive information and maintaining confidentiality.
• Experience in supporting meetings, including taking accurate and clear minutes.

Responsibilities

• Be the first point of contact on reception, so must have a friendly, approachable, confident and engaging personality.
• Handle calls and manage enquiries with care and professionalism.
• Minuting meetings, booking rooms and interpreters, drafting letters, and keeping systems and records up to date.
• Process registrations and referrals, manage purchases and invoices, promote the service through social media.
• Play a key role in keeping everything running smoothly behind the scenes.

Job description

Nottingham City Council is seeking a proactive Business Support Officer to back the Young Futures Hub and Adolescence Youth Service. You’ll manage front-desk tasks, handle enquiries, and support administrative processes to help keep youth services running smoothly.

This role involves minutes, room bookings, registrations, invoicing, and contributing to social media promotion, with a focus on customer service and confidential handling of information.