Business Support Officer Level 3

Nottingham City Council; East Midlands; On-site; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a proactive Business Support Officer to back the Young Futures Hub and Adolescence Youth Service. You’ll manage front-desk tasks, handle enquiries, and support administrative processes to help keep youth services running smoothly.

This role involves minutes, room bookings, registrations, invoicing, and contributing to social media promotion, with a focus on customer service and confidential handling of information.

Qualifications

• At least one year’s experience in business support, administration, customer service, or a similar role.
• A proactive and organised approach to managing your own workload, with the flexibility to adapt to changing priorities.
• Confident use of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Digital skills and social media awareness
• Excellent communication skills and a friendly, confident personality - able to engage effectively with young people, colleagues, citizens, and partner agencies in person, over the phone, and via email.
• Strong administrative skills, with the ability to handle a wide range of office tasks accurately and efficiently.
• A professional and discreet approach to handling sensitive information and maintaining confidentiality.
• Experience in supporting meetings, including taking accurate and clear minutes.

Responsibilities

• Be the first point of contact on reception, so must have a friendly, approachable, confident and engaging personality.
• Handle calls and manage enquiries with care and professionalism.
• Minuting meetings, booking rooms and interpreters, drafting letters, and keeping systems and records up to date.
• Process registrations and referrals, manage purchases and invoices, promote the service through social media.
• Play a key role in keeping everything running smoothly behind the scenes.

Job description

Contract Type: Fixed Term till 31st March 2027

Working Hours: 37

Worker Type: Onsite Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum ‘pro rata for part-time’

Location:Adolescence & Youth Service, Bulwell Riverside, Main Street, Bulwell, NG6 8PS and Young Futures Hub, Beaumont Street, Sneinton, NG2 4PJ

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

We are seeking a highly motivated Business Support Officer to primarily support our Young Futures Hub and Adolescence Youth Service with day-to-day reception and administrative support.

TheYouth Serviceprovides safe, supportive spaces where young people can engage in positive activities, build friendships, and develop new skills. Through after-school and evening sessions, they offer sports, arts, music, leadership programmes, accredited learning, and wellbeing workshops. The service aims to empower young people, build confidence, and reduce risk-taking behaviours.

In this post, you will be part of a team who believe in young people's potential, who promote participation and empowerment and who strive to make a positive difference to children and young people's lives every day.

This role would be perfect for someone who is organised, people-focused and passionate about service improvement - someone who thrives in a busy environment, enjoys problem-solving and thinking outside the box and is committed to helping frontline teams deliver the best possible outcomes for families and young people, so if that is you, we want to hear from you!

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Your day-to-day tasks will be varied and rewarding. You’ll be the first point of contact on reception, so must have a friendly, approachable, confident and engaging personality, with the ability to build positive relationships and create a welcoming environment for young people and professionals. You will handle calls and manage enquiries with care and professionalism. You’ll support the team by minuting meetings, booking rooms and interpreters, drafting letters, and keeping our systems and records up to date. You’ll also help process registrations and referrals, manage purchases and invoices, promote our service through social media and play a key role in keeping everything running smoothly behind the scenes.

About You

The ideal candidate will have:

• At least one year’s experience in business support, administration, customer service, or a similar role, with a strong commitment to delivering high-quality, customer-focused service.
• A proactive and organised approach to managing your own workload, with the flexibility to adapt to changing priorities.
• Confident use of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Digital skills and social media awareness
• Excellent communication skills and a friendly, confident personality - able to engage effectively with young people, colleagues, citizens, and partner agencies in person, over the phone, and via email.
• Strong administrative skills, with the ability to handle a wide range of office tasks accurately and efficiently.
• A professional and discreet approach to handling sensitive information and maintaining confidentiality.
• Experience in supporting meetings, including taking accurate and clear minutes.

- This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

-A DBS standard check is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what this mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Marie Naison, Service Delivery Manager by email at [e-mail]

Closing Date: 25th September 2026

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