Hybrid Admin & Data Specialist (Reports & CRM)

Citizens Advice Ltd; Matlock; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Citizens Advice Ltd in Matlock is seeking a highly organised Administrator to provide essential administrative support across the organisation and assist with the delivery of a new Crisis and Resilience service. The role involves producing reports from the CRM, maintaining records, and contacting clients to gather outcomes information.

The ideal candidate will have excellent written and verbal communication, advanced Excel skills, and experience in report generation, with flexibility to adapt to

Qualifications

• Excellent written and verbal communication skills (essential).
• Advanced Microsoft Excel skills (essential).
• Experience producing reports and management information (essential).
• Excellent attention to detail and organisational skills (essential).
• Experience of the charity or voluntary sector (preferred).

Responsibilities

• Producing reports and management information from our CRM system, maintaining accurate records and preparing data in line with funder requirements.
• Direct contact with clients, conducting follow-up survey calls to gather feedback and outcomes information.
• Providing administrative support across a range of services, managing documentation and digital records, coordinating information and processes, maintaining statistics and reports, and supporting managers, senior leaders and HR colleagues with a variety of administrative tasks.

Job description

Citizens Advice Ltd in Matlock is seeking a highly organised Administrator to provide essential administrative support across the organisation and assist with the delivery of a new Crisis and Resilience service. The role involves producing reports from the CRM, maintaining records, and contacting clients to gather outcomes information.

The ideal candidate will have excellent written and verbal communication, advanced Excel skills, and experience in report generation, with flexibility to adapt to