Dynamics 365 CRM Specialist - Data & Support (Hybrid)

Chatham House; Greater London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Annual leave and benefits package

Job summary

Chatham House is seeking a CRM Administrator to support and improve the Microsoft Dynamics 365 CRM and its interfaces. The role involves hands-on development, maintenance and first-line support to help colleagues use the CRM effectively across the organisation.

You will maintain the CRM, troubleshoot data and system issues, import data from Excel/CSV, and provide CRM data for stakeholder briefs. The position is hybrid in London, with at least two days on site weekly.

Qualifications

• Experience with Microsoft Dynamics 365 and data handling.
• Strong troubleshooting and problem-resolution skills, with GDPR awareness.
• Ability to build effective working relationships with a wide range of users and stakeholders.

Responsibilities

• Maintain and develop the Microsoft Dynamics 365 CRM to meet user needs.
• Monitor, investigate and resolve data and system issues across transactions, events, and integrations.
• Import data from Excel/CSV and ensure data quality and accurate mapping.
• Provide segmented CRM data in response to user briefs for better decision making.
• Support ongoing CRM process improvements and data quality enhancements.

Skills

Stakeholder engagement

Troubleshooting

Tools

Microsoft Dynamics 365

Power Platform

SQL

DevOps

Ticketing system

Job description

Chatham House is seeking a CRM Administrator to support and improve the Microsoft Dynamics 365 CRM and its interfaces. The role involves hands-on development, maintenance and first-line support to help colleagues use the CRM effectively across the organisation.

You will maintain the CRM, troubleshoot data and system issues, import data from Excel/CSV, and provide CRM data for stakeholder briefs. The position is hybrid in London, with at least two days on site weekly.