Hybrid Admin & Customer Service Specialist

Pertemps; Caerleon; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Pertemps are recruiting for an Admin Assistant based in Newport on a temporary ongoing basis. The role involves a mix of general administration and customer service, including handling telephone calls and customer enquiries.

Hybrid working is available after training, with a focus on accurate records and efficient task execution. The ideal candidate will have strong administrative and customer service skills, confidence on the phone, good IT ability, and clear written communication.

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational and administrative skills.
• Excellent customer service with a professional and approachable manner.
• Confident speaking to people over the telephone.
• Good IT skills and confidence using computer systems.
• Able to communicate clearly and professionally both verbally and in writing.

Responsibilities

• Carry out a range of general administrative duties
• Handle incoming telephone calls and respond to customer enquiries
• Make outgoing calls to customers and other contacts when required
• Provide a professional and helpful level of customer service
• Update and maintain accurate records and information on internal systems
• Process administrative tasks accurately and efficiently
• Respond to queries and provide appropriate information or pass enquiries to the relevant team
• Manage emails and other day to day correspondence
• Follow internal processes and procedures
• Work effectively as part of a wider team while also managing individual tasks

Skills

Telephone communication

Customer service

Organisational skills

General administration

Job description

Pertemps are recruiting for an Admin Assistant based in Newport on a temporary ongoing basis. The role involves a mix of general administration and customer service, including handling telephone calls and customer enquiries.

Hybrid working is available after training, with a focus on accurate records and efficient task execution. The ideal candidate will have strong administrative and customer service skills, confidence on the phone, good IT ability, and clear written communication.