Public Sector Admin Support Specialist (Hybrid)

Brook Street; Newport; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Brook Street in partnership with IPO is offering a full-time Support Administrator role in Newport, South Wales. The position features a hybrid working model, comprehensive training, and a clear pathway to develop your administrative capability.

You will handle examination support forms, maintain accurate records, and respond to enquiries with professional clarity while following quality criteria and legal requirements.

Qualifications

• Strong IT literacy and experience with databases and documents.
• Exceptional accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Strong prioritisation to manage multiple deadlines.

Responsibilities

• Process examination support forms following quality criteria and legal requirements.
• Communicate findings to customers in writing with clear detail.
• Record data accurately in databases and upload documents.
• Identify gaps or errors and escalate when needed.
• Produce documentation in line with guidance and standards.
• Answer telephone enquiries promptly within five rings.
• Respond to general enquiries by letter or email within set timelines.
• Support other teams with administrative tasks as required.
• Participate in workplace transformation programmes and adopt new ways of working.

Skills

IT literacy

Attention to detail

Written communication

Verbal communication

Prioritisation

Reliability

Tools

Databases

Document management systems

Job description

Brook Street in partnership with IPO is offering a full-time Support Administrator role in Newport, South Wales. The position features a hybrid working model, comprehensive training, and a clear pathway to develop your administrative capability.

You will handle examination support forms, maintain accurate records, and respond to enquiries with professional clarity while following quality criteria and legal requirements.