Hybrid 3rd Line Team Lead — Grow with IT Services

Reboot Recruit Ltd; Northampton; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading IT service provider in Northampton seeks a 3rd Line Team Leader to manage and mentor a team of 3rd Line Engineers. This role involves improving service delivery and handling escalations while working in a hybrid environment. The ideal candidate will have strong technical knowledge and the ability to drive exceptional customer experiences. With competitive pay and benefits, this position offers opportunities for growth within a forward-thinking organisation.

Benefits

25-30 days holiday

Subsidised healthcare and medical benefits

Structured training and progression

Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Strong technical background in multiple IT areas.
• Certifications are a plus but not required.

Responsibilities

• Lead a team of 3rd Line Engineers to improve service.
• Manage escalations and ensure SLA performance.
• Enhance processes for customer experience.

Skills

Experience leading or mentoring technical teams

Strong technical knowledge (Networking, Server, Storage, etc.)

Hands-on experience managing incidents and escalations

Ability to improve processes and ensure service delivery excellence

Tools

VCP

MS102

AZ104

AZ305

CCNA

CCNP-ENT

JNCIS-ENT

VMCE

Job description

A leading IT service provider in Northampton seeks a 3rd Line Team Leader to manage and mentor a team of 3rd Line Engineers. This role involves improving service delivery and handling escalations while working in a hybrid environment. The ideal candidate will have strong technical knowledge and the ability to drive exceptional customer experiences. With competitive pay and benefits, this position offers opportunities for growth within a forward-thinking organisation.