HVAC Technical Support Engineer

Oyster Recruitment Ltd; Southampton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private Medical Insurance

company bonus

death in service

enhanced pension

purchase additional holiday

fantastic career progression opportuni

Job summary

Oyster Recruitment Ltd. is seeking a Technical Support Engineer in the United Kingdom to diagnose technical issues for customers and engineers, and to provide clear, actionable solutions.

You will play a key role in coordinating site visits and supporting busy field teams with high-quality technical assistance. The role offers a competitive base salary with benefits including private medical insurance, a company bonus, enhanced pension, and opportunities for career progression.

Qualifications

• Experience in technical support and troubleshooting.
• Strong customer service skills.
• Analytical skills for diagnosing complex issues.
• Ability to work independently and in a team.
• Familiarity with temperature control systems is advantageous.

Responsibilities

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Skills

Technical support

Troubleshooting

Customer service

Independent work

Teamwork

Tools

CRM systems

Operational systems

Job description

Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Perhaps you're a Service Engineer looking to come off the tools?

Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.

On Offer:

Competitive base salary of up to £40,000 per annum.

• Private Medical Insurance
• company bonus
• death in service
• enhanced pension
• purchase additional holiday
• fantastic career progression opportunities

Responsibilities:

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Who They're Looking For:

• Proven expertise in technical support and troubleshooting
• Excellent customer support and service skills
• Well-developed analytical skills for diagnosing and evaluating complex technical problems.
• The ability to work effectively both independently and as part of a team
• Familiarity with temperature control systems is advantageous.

This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions. If you are a skilled Technical Support Engineer with a commitment to solving problems and helping customers, we would love to hear from you