HVAC Technical Support Engineer

Oyster Recruitment Limited; Southampton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private Medical Insurance

Company bonus

Enhanced pension

Additional holiday

Job summary

Oyster Recruitment Limited is recruiting on behalf of a leading provider of climate solutions for a Technical Support Engineer role in the United Kingdom. You will be the primary contact for customers and engineers, diagnosing issues and delivering timely solutions to optimise temperature control systems.

You'll plan technician visits, manage a high-volume UK workload, and collaborate with Hire, Sales and Operations teams.

Qualifications

• Experience in technical support or service roles.
• Strong troubleshooting abilities across complex systems.
• Excellent customer-facing communication and problem solving.

Responsibilities

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Skills

Technical support

Troubleshooting

Customer service

Analytical skills

Teamwork

Job description

Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Perhaps you’re a Service Engineer looking to come off the tools?

Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.

On Offer: Competitive base salary of up to £40,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.

As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field-based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues.

Responsibilities:

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Who They’re Looking For:

• Proven expertise in technical support and troubleshooting
• Excellent customer support and service skills
• Well-developed analytical skills for diagnosing and evaluating complex technical problems.
• The ability to work effectively both independently and as part of a team
• Familiarity with temperature control systems is advantageous.