HVAC Solutions Support Engineer
Oyster Recruitment Ltd
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Benefits offered by this job
Job summary
Oyster Recruitment Ltd has a client seeking a Technical Support Engineer to join their team, delivering technical support to customers and field-based engineers, diagnosing issues and delivering clear solutions to optimize climate systems.
The role focuses on fast diagnostics, close collaboration with customers and engineers, and addressing more complex issues with internal teams. Excellent customer service and strong problem-solving are essential, with opportunities for career progression.
Qualifications
- Proven expertise in technical support and troubleshooting.
- Excellent customer support and service skills.
- Strong analytical skills for diagnosing complex problems.
- Able to work independently or in a team.
- Familiarity with temperature control systems is advantageous.
Responsibilities
- Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
- Proactively manage a high-volume workload across the UK.
- Provide technical support to technicians, troubleshooting issues.
- Collaborate with Hire, Sales, and Operations teams.
- Diagnose system problems during product installation and servicing.
- Ensure accurate information transfer via CRM and operational systems.
Skills
Job description
Oyster Recruitment Ltd has a client seeking a Technical Support Engineer to join their team, delivering technical support to customers and field-based engineers, diagnosing issues and delivering clear solutions to optimize climate systems.
The role focuses on fast diagnostics, close collaboration with customers and engineers, and addressing more complex issues with internal teams. Excellent customer service and strong problem-solving are essential, with opportunities for career progression.
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