Technical Support Engineer

NET Recruit; England; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Career progression

Job summary

NET Recruit seeks an experienced Technical Support Engineer to join a well-established engineering business delivering cooling, heating, and temperature control solutions across industries. The role focuses on diagnosing faults, supporting service engineers, and ensuring safe, reliable equipment performance.

The ideal candidate will have strong mechanical/electrical knowledge, excellent fault-finding skills, and a customer-focused approach, with on-site and remote support capabilities.

Qualifications

• Strong technical knowledge of cooling, refrigeration, HVAC, heat pump, or temperature control systems.
• Experience providing technical support within an engineering or industrial environment.
• Excellent fault-finding and problem-solving skills with methodical diagnosis.
• Understanding of mechanical, electrical, and control systems.
• Ability to read and interpret technical drawings and engineering documentation.
• Clear communication with technical and non-technical audiences.
• Excellent organisation to manage multiple priorities.
• Customer-focused approach and collaboration.
• Experience with MS Office and service management systems.
• Proactive attitude and commitment to continuous improvement.

Responsibilities

• Providing day-to-day technical support to service engineers, sales teams, operational departments, and customers.
• Diagnosing and resolving technical faults relating to cooling, refrigeration, HVAC, heating, and temperature control systems.
• Supporting troubleshooting remotely and on-site.
• Interpreting technical drawings, wiring diagrams, schematics, P&IDs, specifications, and engineering documents.
• Advising on installation, operation, maintenance, and repair of engineering equipment.
• Assisting with equipment selection to meet customer requirements and objectives.
• Assisting with technical reviews of project specs and customer applications.
• Providing technical support during commissioning, servicing, start-up, and breakdown investigations.
• Carrying out root cause analysis on equipment failures and recommending corrective actions.
• Preparing technical documentation and maintaining records of investigations and improvements.
• Collaborating with engineering, service, projects, sales, and operations teams to deliver solutions.
• Supporting training and development of colleagues and sharing best practices.
• Monitoring industry developments and engineering standards to support innovation.
• Ensuring work complies with health and safety legislation and company procedures.

Skills

Cooling systems

Refrigeration

HVAC systems

Fault finding

Reading drawings

Mechanical knowledge

Electrical knowledge

Control systems

Communication skills

Organisational skills

Customer service

MS Office

Service management

Education

Degree or equivalent

Job description

Your Company:
An exciting opportunity has arisen for an experienced Technical Support Engineer to join a well-established and growing engineering business that is committed to delivering innovative cooling, heating, and temperature control solutions across a wide range of industries.
This is an excellent opportunity for a technically minded individual with a strong engineering background and a passion for solving complex technical challenges. The successful candidate will play a key role in supporting both internal teams and customers, providing expert technical guidance while helping to deliver safe, reliable, and efficient engineered solutions.
The business is recognised as a market leader within the temperature control and industrial cooling sector, providing specialist equipment and engineering expertise to customers operating across commercial, industrial, and critical environments. With a strong reputation for technical excellence, customer service, and continuous innovation, the organisation continues to invest in its people, technology, and future growth.
The successful candidate will become an integral part of the engineering team, working closely with service engineers, sales professionals, project teams, and customers to resolve technical issues, improve equipment performance, and ensure the successful delivery of engineering solutions. This is an opportunity to join a collaborative environment where technical expertise is valued and professional development is actively encouraged.

Key Responsibilities:

While in this position your duties will include, but are not limited to:

• Providing day-to-day technical support to service engineers, sales teams, operational departments, and customers.
• Diagnosing and resolving technical faults relating to cooling, refrigeration, HVAC, heating, and temperature control systems.
• Supporting troubleshooting activities remotely and attending customer sites where required.
• Interpreting technical drawings, wiring diagrams, schematics, P&IDs, specifications, and engineering documentation.
• Advising on the correct installation, operation, maintenance, and repair of engineering equipment.
• Supporting the selection and application of equipment to ensure solutions meet customer requirements and operational objectives.
• Assisting with technical reviews of project specifications, engineered solutions, and customer applications.
• Providing technical support during equipment commissioning, servicing, start-up, and breakdown investigations.
• Carrying out root cause analysis on equipment failures and recommending corrective actions to improve reliability and system performance.
• Preparing technical documentation including service bulletins, troubleshooting guides, engineering reports, and technical procedures.
• Maintaining accurate records of technical investigations, support activities, and engineering improvements.
• Working collaboratively with engineering, service, projects, sales, and operations teams to deliver high-quality technical solutions.
• Supporting the training and development of colleagues by sharing technical knowledge and best practice.
• Monitoring industry developments, engineering standards, and product improvements to support continuous innovation.
• Ensuring all work is carried out in accordance with health and safety legislation, engineering standards, and company procedures.

What You Will Need to Apply:

• Strong technical knowledge of cooling, refrigeration, HVAC, heat pump, or temperature control systems.
• Previous experience providing technical support within an engineering or industrial environment.
• Excellent fault-finding and problem-solving skills with the ability to diagnose complex technical issues methodically.
• A sound understanding of mechanical, electrical, and control systems.
• The ability to read and interpret technical drawings, engineering documentation, and system schematics.
• Strong communication skills with the ability to explain technical information clearly to both technical and non-technical audiences.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• A customer-focused approach with excellent relationship-building and collaboration skills.
• Experience using Microsoft Office and engineering or service management systems.
• A proactive attitude with a commitment to continuous improvement and delivering high standards of customer service.

Previous experience working with industrial cooling equipment, chillers, boilers, air handling units, process cooling systems, or rental temperature control equipment would be advantageous but is not essential.
Applicants will ideally hold a Degree, HNC/HND, NVQ, apprenticeship, or equivalent qualification in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC, Building Services, or a related engineering discipline. Relevant industry certifications and a full UK driving licence would also be beneficial.

What You Will Receive in Return:

A salary of up to £45,000 is available for the successful candidate, together with a comprehensive benefits package and ongoing opportunities for professional development and technical training.
In addition, the business offers genuine long-term career progression within a growing international organisation, where employees are encouraged to develop their technical expertise while contributing to innovative engineering solutions.
This is a fully on-site position, providing the opportunity to work alongside experienced engineering professionals within a supportive and collaborative environment that values safety, innovation, and continuous improvement.
Overall, this is an excellent opportunity for an experienced Technical Support Engineer looking to join a respected market-leading organisation where they can further develop their career while playing a key role in delivering outstanding technical support and engineering excellence.