HVAC Technical Support Engineer

Oyster Recruitment Ltd; England; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private Medical Insurance

company bonus

death in service

enhanced pension

purchase additional holiday

fantastic career progression opportuni

Job summary

Oyster Recruitment Ltd has a client seeking a Technical Support Engineer to join their team, delivering technical support to customers and field-based engineers, diagnosing issues and delivering clear solutions to optimize climate systems.

The role focuses on fast diagnostics, close collaboration with customers and engineers, and addressing more complex issues with internal teams. Excellent customer service and strong problem-solving are essential, with opportunities for career progression.

Qualifications

• Proven expertise in technical support and troubleshooting.
• Excellent customer support and service skills.
• Strong analytical skills for diagnosing complex problems.
• Able to work independently or in a team.
• Familiarity with temperature control systems is advantageous.

Responsibilities

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Skills

Technical support

Troubleshooting

Customer service

Analytical thinking

Team collaboration

Job description

Do you excel at diagnosing technical issues and providing clear solutions for customers and engineers? Perhaps you're a Service Engineer looking to come off the tools?

Our client, a leading provider of innovative climate solutions, is looking for a Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.

On Offer: Competitive base salary of up to £40,000 per annum including extensive benefits:

• Private Medical Insurance
• company bonus
• death in service
• enhanced pension
• purchase additional holiday
• fantastic career progression opportunities

As a Technical Support Engineer, you will be the primary point of contact for clients, providing technical support and ensuring customer satisfaction. Your role will involve working closely with customers and field-based engineers to understand and resolve technical queries promptly. You will perform diagnostics, deliver solutions to optimise temperature control systems, and coordinate with internal teams to address more complex issues.

Responsibilities

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Who They're Looking For

• Proven expertise in technical support and troubleshooting
• Excellent customer support and service skills
• Well-developed analytical skills for diagnosing and evaluating complex technical problems.
• The ability to work effectively both independently and as part of a team
• Familiarity with temperature control systems is advantageous.

This is an excellent opportunity to apply your technical skills in a company focused on creating sustainable climate solutions.