HVAC Tech Support Engineer — Customer Troubleshooter

Oyster Recruitment Limited; Southampton; Presencial; GBP 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

Company bonus

Enhanced pension

Additional holiday

Descripción de la vacante

Oyster Recruitment Limited is recruiting on behalf of a leading provider of climate solutions for a Technical Support Engineer role in the United Kingdom. You will be the primary contact for customers and engineers, diagnosing issues and delivering timely solutions to optimise temperature control systems.

You'll plan technician visits, manage a high-volume UK workload, and collaborate with Hire, Sales and Operations teams.

Formación

• Experience in technical support or service roles.
• Strong troubleshooting abilities across complex systems.
• Excellent customer-facing communication and problem solving.

Responsabilidades

• Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns.
• Proactively manage a high-volume workload across the UK.
• Provide technical support to technicians, troubleshooting issues.
• Collaborate with Hire, Sales, and Operations teams.
• Diagnose system problems during product installation and servicing.
• Ensure accurate information transfer via CRM and operational systems.

Conocimientos

Technical support

Troubleshooting

Customer service

Analytical skills

Teamwork

Descripción del empleo

Oyster Recruitment Limited is recruiting on behalf of a leading provider of climate solutions for a Technical Support Engineer role in the United Kingdom. You will be the primary contact for customers and engineers, diagnosing issues and delivering timely solutions to optimise temperature control systems.

You'll plan technician visits, manage a high-volume UK workload, and collaborate with Hire, Sales and Operations teams.