HVAC MVHR Service & Scheduling Lead (Office-Based)

Ernest Gordon Recruitment; City Of London; On-site; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Training

Progression

Company Benefits

Job summary

Ernest Gordon Recruitment is seeking a Logistics & Service Coordinator for an office-based role in Hounslow. You will manage scheduling of engineers and apprentices, keep daily and weekly plans on track, and provide technical support to engineers and customers.

The ideal candidate has Scheduler or Technical Service Coordination experience within HVAC/MVHR/Heat Pumps and can commute to Hounslow. The role offers progression, training, and competitive salary ranging GBP47,500–GBP50,000.

Qualifications

• Experience as a Scheduler or Technical Service Coordinator or similar.
• Experience in the engineering world ideally HVAC, MVHR or Heat Pumps.
• Commutable distance to Hounslow.

Responsibilities

• Log, prioritise and track service enquiries through to resolution
• Schedule engineers and apprentices, arrange access and organise follow-up visits
• Handle maintenance bookings, quotations, parts and warranty claims
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers
• Maintain accurate job histories and improve service processes as the operation grows

Skills

Scheduler

Technical Service Coordination

HVAC

Heat Pumps

Job description

Ernest Gordon Recruitment is seeking a Logistics & Service Coordinator for an office-based role in Hounslow. You will manage scheduling of engineers and apprentices, keep daily and weekly plans on track, and provide technical support to engineers and customers.

The ideal candidate has Scheduler or Technical Service Coordination experience within HVAC/MVHR/Heat Pumps and can commute to Hounslow. The role offers progression, training, and competitive salary ranging GBP47,500–GBP50,000.