HVAC MVHR Service Scheduler & Technical Lead

Ernest Gordon Recruitment; London Borough of Hounslow; Vor Ort; GBP 45.000 - 50.000; Vollzeit

Zusammenfassung

Ernest Gordon Recruitment is seeking a Technical Services Manager in Hounslow to lead scheduling of engineers and provide technical support, transitioning engineers off the tools into an office-based role with full training.

You will log, prioritise service enquiries, schedule visits, manage bookings and warranties, and guide customers through checks while helping the team grow and optimise service delivery as the company expands.

Qualifikationen

• Experience as a Scheduler or Technical Service Coordinator or similar
• Experience in HVAC, MVHR or Heat Pumps
• Commutable distance to Hounslow

Aufgaben

• Log, prioritise and track service enquiries through to resolution
• Schedule engineers and apprentices, arrange access and organise follow-up visits
• Handle maintenance bookings, quotations, parts and warranty claims
• Guide customers through basic telephone checks and give detailed technical support to engineers
• Maintain accurate job histories and improve service processes as the operation grows

Jobbeschreibung

Ernest Gordon Recruitment is seeking a Technical Services Manager in Hounslow to lead scheduling of engineers and provide technical support, transitioning engineers off the tools into an office-based role with full training.

You will log, prioritise service enquiries, schedule visits, manage bookings and warranties, and guide customers through checks while helping the team grow and optimise service delivery as the company expands.