HVAC MVHR Service Scheduler & Tech Support Lead

Ernest Gordon Recruitment; Hounslow; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Training

Progression

Company benefits

Job summary

Ernest Gordon Recruitment is seeking a Technical Services Manager (HVAC MVHR Heat Pumps) in Hounslow to manage scheduling and provide technical support for engineers.

You'll move off the tools into an office-based role with full product training, joining a growing team at an industry-leading manufacturer. The role focuses on coordinating engineers, handling enquiries, and driving service improvements across the UK field.

Qualifications

• Experience as a Scheduler or Technical Service Coordinator or similar.
• Experience in HVAC, MVHR or Heat Pumps preferred.
• Commutable distance to Hounslow.

Responsibilities

• Log, prioritise and track service enquiries through to resolution.
• Schedule engineers and apprentices, arrange access and organise follow-up visits.
• Handle maintenance bookings, quotations, parts and warranty claims.
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers.
• Maintain accurate job histories and improve service processes as the operation grows.

Skills

Scheduling experience

HVAC background

Customer support

Job description

Ernest Gordon Recruitment is seeking a Technical Services Manager (HVAC MVHR Heat Pumps) in Hounslow to manage scheduling and provide technical support for engineers.

You'll move off the tools into an office-based role with full product training, joining a growing team at an industry-leading manufacturer. The role focuses on coordinating engineers, handling enquiries, and driving service improvements across the UK field.