Technical Services Manager (HVAC MVHR Heat Pumps)

Ernest Gordon Recruitment; Hounslow; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Training

Progression

Company benefits

Job summary

Ernest Gordon Recruitment is seeking a Technical Services Manager (HVAC MVHR Heat Pumps) in Hounslow to manage scheduling and provide technical support for engineers.

You'll move off the tools into an office-based role with full product training, joining a growing team at an industry-leading manufacturer. The role focuses on coordinating engineers, handling enquiries, and driving service improvements across the UK field.

Qualifications

• Experience as a Scheduler or Technical Service Coordinator or similar.
• Experience in HVAC, MVHR or Heat Pumps preferred.
• Commutable distance to Hounslow.

Responsibilities

• Log, prioritise and track service enquiries through to resolution.
• Schedule engineers and apprentices, arrange access and organise follow-up visits.
• Handle maintenance bookings, quotations, parts and warranty claims.
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers.
• Maintain accurate job histories and improve service processes as the operation grows.

Skills

Scheduling experience

HVAC background

Customer support

Job description

Technical Services Manager (HVAC MVHR Heat Pumps)

Hounslow

£45,000 – £50,000 + Training + Progression + Company Benefits

Are you an Engineer from a HVAC or similar background looking to come off the tools in an fully office based role for an industry leading manufacturer where you will receive full training on how to make the transition?

Do you want to take the next step in your career, where you can progress and grow within established global company that is growing extensively within the UK?

This company has a best in class product suite that is already out-competing the industry leaders like Daikin and Toshiba, you will have extensive product training so the you will quickly become an technical expert.

In this role you will be in charge of the management of scheduling of engineers and their jobs, problem solve to make sure the daily and weekly schedules are completed, and be a technically supportive person that the engineers and apprentices can call for help.

This role would suit a Engineer coming off the tools or someone that has previous experience managing London based engineering teams and is a commutable distance to Hounslow.

The Role:

• Log, prioritise and track service enquiries through to resolution
• Schedule engineers and apprentices, arrange access and organise follow-up visits
• Handle maintenance bookings, quotations, parts and warranty claims
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers
• Maintain accurate job histories and improve service processes as the operation grows

The Person:

• Experience as a Scheduler or Technical Service Coordinator or similar
• Experience the engineering world ideally HVAC, MVHR or Heat Pumps
• Commutable distance to Hounslow

Reference: BBBH28098

Keywords: Sales, Account Management, HVAC, AC, Heat Pumps, Engineering, Local Patch, Service, London, Coordination,