HVAC MVHR Service Scheduler – Office-Based Role

Ernest Gordon Recruitment; Greater London; On-site; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Training

Progression

Company benefits

Job summary

Ernest Gordon Recruitment is representing a role in Hounslow for a Logistics & Service Coordinator with HVAC MVHR Heat Pumps experience. The position is office-based, Monday to Friday, offering a salary of £47,500–£50,000 plus training, progression, and company benefits.

You will coordinate engineers, manage schedules, and provide technical support to engineers and apprentices. Ideal candidates bring experience in scheduling and an engineering background, with HVAC/MVHR/Heat Pumps familiarity

Qualifications

• Experience as a Scheduler or Technical Service Coordinator or similar.
• Experience in HVAC, MVHR or Heat Pumps.
• Commutable distance to Hounslow.

Responsibilities

• Log prioritise and track service enquiries through to resolution.
• Schedule engineers and apprentices, arrange access and organise follow-up visits.
• Handle maintenance bookings, quotations, parts and warranty claims.
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers.
• Maintain accurate job histories and improve service processes as the operation grows.

Skills

Scheduling

Technical support

Customer service

Communication

Tools

HVAC knowledge

Maintenance scheduling

Job description

Ernest Gordon Recruitment is representing a role in Hounslow for a Logistics & Service Coordinator with HVAC MVHR Heat Pumps experience. The position is office-based, Monday to Friday, offering a salary of £47,500–£50,000 plus training, progression, and company benefits.

You will coordinate engineers, manage schedules, and provide technical support to engineers and apprentices. Ideal candidates bring experience in scheduling and an engineering background, with HVAC/MVHR/Heat Pumps familiarity