Technical Services Manager (HVAC MVHR Heat Pumps)

Ernest Gordon Recruitment Limited; London Borough of Hounslow; On-site; GBP 45,000 - 50,000; Full time

Job summary

Ernest Gordon Recruitment is seeking a Technical Services Manager in Hounslow to lead scheduling of engineers and provide technical support, transitioning engineers off the tools into an office-based role with full training.

You will log, prioritise service enquiries, schedule visits, manage bookings and warranties, and guide customers through checks while helping the team grow and optimise service delivery as the company expands.

Qualifications

• Experience as a Scheduler or Technical Service Coordinator or similar
• Experience in HVAC, MVHR or Heat Pumps
• Commutable distance to Hounslow

Responsibilities

• Log, prioritise and track service enquiries through to resolution
• Schedule engineers and apprentices, arrange access and organise follow-up visits
• Handle maintenance bookings, quotations, parts and warranty claims
• Guide customers through basic telephone checks and give detailed technical support to engineers
• Maintain accurate job histories and improve service processes as the operation grows

Job description

Technical Services Manager (HVAC MVHR Heat Pumps)

Hounslow

£45,000 - £50,000 + Training + Progression + Company Benefits

Are you an Engineer from a HVAC or similar background looking to come off the tools in an fully office based role for an industry leading manufacturer where you will receive full training on how to make the transition?

Do you want to take the next step in your career, where you can progress and grow within established global company that is growing extensively within the UK?

This company has a best in class product suite that is already out-competing the industry leaders like Daikin and Toshiba, you will have extensive product training so the you will quickly become an technical expert.

In this role you will be in charge of the management of scheduling of engineers and their jobs, problem solve to make sure the daily and weekly schedules are completed, and be a technically supportive person that the engineers and apprentices can call for help.

This role would suit a Engineer coming off the tools or someone that has previous experience managing London based engineering teams and is a commutable distance to Hounslow.

The Role:

• Log, prioritise and track service enquiries through to resolution
• Schedule engineers and apprentices, arrange access and organise follow-up visits
• Handle maintenance bookings, quotations, parts and warranty claims
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers
• Maintain accurate job histories and improve service processes as the operation grows

The Person:

• Experience as a Scheduler or Technical Service Coordinator or similar
• Experience the engineering world ideally HVAC, MVHR or Heat Pumps
• Commutable distance to Hounslow

Reference: BBBH28098