Logistics & Service Coordinator (HVAC MVHR Heat Pumps)

Ernest Gordon Recruitment; Greater London; On-site; GBP 48,000 - 50,000; Full time

Benefits offered by this job

Training

Progression

Company benefits

Job summary

Ernest Gordon Recruitment is representing a role in Hounslow for a Logistics & Service Coordinator with HVAC MVHR Heat Pumps experience. The position is office-based, Monday to Friday, offering a salary of £47,500–£50,000 plus training, progression, and company benefits.

You will coordinate engineers, manage schedules, and provide technical support to engineers and apprentices. Ideal candidates bring experience in scheduling and an engineering background, with HVAC/MVHR/Heat Pumps familiarity

Qualifications

• Experience as a Scheduler or Technical Service Coordinator or similar.
• Experience in HVAC, MVHR or Heat Pumps.
• Commutable distance to Hounslow.

Responsibilities

• Log prioritise and track service enquiries through to resolution.
• Schedule engineers and apprentices, arrange access and organise follow-up visits.
• Handle maintenance bookings, quotations, parts and warranty claims.
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers.
• Maintain accurate job histories and improve service processes as the operation grows.

Skills

Scheduling

Technical support

Customer service

Communication

Tools

HVAC knowledge

Maintenance scheduling

Job description

Logistics & Service Coordinator (HVAC MVHR Heat Pumps)

Hounslow

£47,500 - £50,000 + Training + Progression + Company Benefits

Are you an Logistics / Service Coordinator or an Engineer from a HVAC or similar background looking to come off the tools in an fully office based role for an industry leading manufacturer where you will receive full training on their state of the art product range, in a well organised and stable business with long termgrowth and progression?

Do you want to take the next step in your career, where you can progress and grow your career in a Monday to Friday days based role for a company with fantastic staff retention?

This company has a best in class product suite that is already out-competing the industry leaders like Daikin and Toshiba, you will have extensive product training so the you will quickly become an technical expert.

In this role you will be in charge of the management of scheduling of engineers and their jobs, problem solve to make sure the daily and weekly schedules are completed, and be a technically supportive person that the engineers and apprentices can call for help.

This role would suit a Engineer coming off the tools or someone that has previous experience managing London based engineering teams and is a commutable distance to Hounslow.

The Role

• Log prioritise and track service enquiries through to resolution
• Schedule engineers and apprentices, arrange access and organise follow-up visits
• Handle maintenance bookings, quotations, parts and warranty claims
• Guide customers through basic telephone checks and give detailed technical support to our own and external engineers
• Maintain accurate job histories and improve service processes as the operation grows

The Person

• Experience as a Scheduler or Technical Service Coordinator or similar
• Experience the engineering world ideally HVAC, MVHR or Heat Pumps
• Commutable distance to HounslowReference: BBBH28098

Keywords: Sales, Account Management, HVAC, AC, Heat Pumps, Engineering, Local Patch, Service, London, Coordination,

Reference: BBBH28098