Service & Maintenance Manager

NetZero; Orpington; On-site; GBP 45,000 - 65,000; Full time

Job summary

NetZero is seeking a hands-on Service & Maintenance Manager to lead a small HVAC engineering team, supporting commercial and domestic clients. This role blends technical work with team leadership and client management to drive service delivery and business growth.

You will oversee service, maintenance, fault finding and repair of HVAC equipment (air conditioning, chillers, air handling units, ventilation and commercial heating), manage quotes and contracts, and develop the team across multiple

Qualifications

• Proven hands-on HVAC service & maintenance experience.
• Experience leading engineers or supervising staff with potential to move into management.
• Experience preparing quotations and managing service contracts/remedial works.
• Strong troubleshooting, organisation and communication skills.
• Proficient with IT systems and maintenance management software.
• Full driving licence required.

Responsibilities

• Manage a portfolio of commercial sites and maintain strong client relationships.
• Prepare accurate quotations for service contracts and remedial works, alongside tenders.
• Remain hands-on, carrying out technical work when required.
• Lead, support and develop a small team of HVAC maintenance engineers across multiple sites.
• Coordinate planned preventative maintenance, reactive callouts and remedial works.
• Organise materials, parts and equipment using maintenance management software.
• Monitor service performance and KPIs, reporting to directors.
• Identify opportunities to improve service delivery and grow client accounts.

Skills

HVAC maintenance

Team leadership

Client management

Troubleshooting

IT systems

Driving licence

Education

HVAC qualifications

F-Gas certification

CSCS card

SSSTS

Tools

Maintenance management software

Job description

Service & Maintenance Manager – HVAC

The opportunity

An established and growing HVAC business is looking for a hands‑on Service & Maintenance Manager to lead a small engineering team supporting commercial and domestic clients.

This is an opportunity to combine technical work, team leadership and client management, with a direct impact on service delivery and business growth. Applications are welcomed from experienced engineers or supervisors ready to step into management, as well as existing managers.

The role

You will oversee the service, maintenance, fault finding and repair of HVAC equipment, predominantly air conditioning, chillers, air handling units, ventilation and commercial heating.

Key responsibilities

• Manage a portfolio of commercial sites and maintain strong client relationships.
• Prepare accurate, competitive quotations for service contracts and remedial works, alongside tender submissions.
• Remain hands‑on, carrying out technical work when required.
• Lead, support and develop a small team of HVAC maintenance engineers across multiple sites.
• Coordinate planned preventative maintenance, reactive callouts and remedial works.
• Organise materials, parts and equipment using maintenance management software.
• Monitor service performance and operational KPIs, reporting to the directors.
• Identify opportunities to improve service delivery and grow client accounts.

About you

• Proven hands‑on HVAC service and maintenance experience.
• Experience leading engineers, or a strong supervisory background with the ability to progress into management.
• Experience preparing quotations and managing service contracts and remedial works.
• Strong technical troubleshooting, organisational and communication skills.
• Confident using IT systems and maintenance management software.
• Full driving licence.

Relevant HVAC qualifications, F‑Gas certification, SSSTS and a CSCS card would be beneficial.

Working arrangements

Approximately 35% office based and 65% on site, with some overnight travel required. The normal start time is 7.30am. Regular overtime and flexibility around shifts and working days may be required