Human Resources Operations Team Lead

Quaker Houghton; Manchester, Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A multinational company is seeking an HR Operations Lead to manage a team of HR Operations Specialists in Manchester or Coventry. The role involves overseeing employee lifecycle processes, ensuring compliance and data integrity, and driving operational improvements. A bachelor's degree in HR or a related field and significant HR leadership experience in a global context are required. The candidate must be proficient in Microsoft Office Suite and Workday HCM, with strong analytical skills and leadership capabilities.

Qualifications

• Proven experience as HR/People Operations leader in a multinational environment.
• Team leadership experience is a must.
• Strong understanding of employment law requirements, regulations and data privacy guidelines.
• High level of English, additional languages are highly valued.

Responsibilities

• Manage a team of seven HR Operations Specialists in the EMEA and AMERICAS region.
• Oversee all HR operational processes in the employee lifecycle.
• Conduct regular data audits and perform quality checks.
• Drive operational excellence and improve processes.

Skills

Leadership

Project Management

Analytical & Problem Solver

Customer Focus

Results-oriented

Education

Bachelor’s degree in human resources or related field

Tools

Microsoft Office Suite

Workday HCM

Job description

Overview

As the HR Operations Lead, EMEA & AMERICAS you will lead a team of HR Operations Specialists passionate about delivering a hire to retire employee services: data entry, time & absence systems, hiring activities, administrative support of benefits, policies compliance, employee file management, offboarding processes and support disciplinaries. Partnering across HR and other functional teams, you will actively support transformational initiatives and projects aimed at improving global HR workflows and processes. An exciting opportunity to join a dynamic and international team where your contributions will matter.

Responsibilities

• Manage a team of seven HR Operations Specialists in the EMEA and AMERICAS region: align priorities to business strategy, oversee day-to-day work, provide coaching and manage individual performance & development.
• Manage the team’s work plan: coordinate and allocate work, ensure efficiency and quality assurance and manage continuous improvement projects
• Lead and oversee all HR operational processes in the employee lifecycle, ensuring alignment with compliance and organizational policies, and provide strategic direction to the team.
• Oversee and monitor the timely entry and data integrity of employee data to meet established deadlines for key HR processes (on and offboarding, payroll, benefits, etc.).
• Conduct regular data audits and perform quality checks to ensure accuracy, completion and compliance. Participate in internal and external audits, as required.
• In partnership with HRBPs, recommend, implement and maintain HR policies and procedures, ensuring compliance with internal guidelines and statutory and/or labor union requirements
• Ensure team is delivering consistent, efficient and accurate processes throughout all phases of the employee lifecycle, including but not limited to: data entry, time & absence systems, hiring activities, administrative support of benefits, policies compliance, employee file management, offboarding processes and support disciplinaries.
• Drive operational excellence throughout the employee lifecycle, proactively improving processes, harmonizing workflows and transforming complexity into streamlined practices
• Understand the strategy and lead change management initiatives, ensuring smooth transitions and minimal disruptions through enablement and effective communications with Global HR Operations and stakeholder groups
• Liaise with internal departments to coordinate workflows and ensure successful and timely completion of internal procedures.
• As part of a global team, the role may involve periodic meetings or project work outside local business hours to ensure alignment with international stakeholders.

Qualifications

Education: Bachelor’s degree in human resources, Business Administration, or a related field.

Experience: Proven experience as HR/People Operations leader in a multinational environment. Team leadership experience is a must. Working with a globally diverse population. Strong hands-on working experience and understanding of employment law requirements, regulations and data privacy guidelines in multiple countries in the assigned regions.

IT Skills: Proficiency in Microsoft Office Suite. Experience with Workday HCM is a must.

Language: High level of English is a must, additional languages is highly valued.

Soft skills:

• Leadership
• Project Management
• Results-oriented
• Analytical & Problem Solver
• Innovative
• Customer Focus

Location: Hybrid role based in the Manchester or Coventry area.

Join the team and find your future!

Are you a QH colleague?

Consult your TA Partner or HRBP for more information about the role, how to recommend a candidate or how to apply.