Human Resources Operations Manager

mum; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in hospitality seeks a Human Resources Operations Manager based in London. This role focuses on overseeing payroll, HR administration, and improving operational processes. Candidates should have a strong background in HR operations, compliance knowledge, and experience in a fast-paced environment. Apply to shape a gold-standard employee experience.

Qualifications

• 7+ years’ experience in HR Operations or Payroll within a fast-paced environment.
• Deep understanding of payroll systems and HR compliance.
• Experience working with diverse HR systems.

Responsibilities

• Lead payroll across UK, Ireland, and Europe.
• Manage HR administration and compliance.
• Identify ways to automate and streamline operations.

Skills

Detail orientation

Understanding of UK employment law

HR system experience

Continuous improvement tools knowledge

Education

Bachelor's degree or equivalent

CIPD qualification

Job description

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a human centred approach to hiring, connecting brilliant people and purpose driven hospitality brands | talent partner & headhunter, mum | patron…

Human Resources Operations Manager

Hospitality

London

Market leading salary and benefits

Permanent, full-time | 40 hours, Monday - Friday, 9:00am – 5:30pm

4 days in office

Are you a detail-driven HR professional who thrives on creating seamless, compliant, and people-centred processes?

We’re looking for a Human Resources Operations Manager to lead and oversee payroll, HR administration, and core operations across the full employee lifecycle.

This is your opportunity to shape the backbone of a thriving People function in a company that truly values accuracy, structure, and care.

You’ll ensure all team members are paid correctly and on time, HR records are robust and compliant, and processes run like clockwork – all while looking for ways to make things even better.

What you’ll be doing:

• Leading payroll across UK, Ireland and Europe – in partnership with our finance team and external providers – making sure everything runs smoothly and accurately.
• Owning HR admin and compliance, from contracts and onboarding to offboarding and data protection.
• Improving our people processes, identifying ways to automate, streamline, and elevate our operations.
• Coaching and quality checking, helping to foster a culture of service, excellence, and continuous improvement.

What you bring:

• Great detail orientation, a head for numbers, and a heart for people.
• 7+ years’ experience in HR Operations or Payroll within a fast-paced, ideally hospitality environment.
• Deep understanding of UK employment law, payroll systems, tax, and HR compliance.
• Experience working with HR systems.
• International HR and payroll experience.
• Bring knowledge of continuous improvement tools like Lean or Six Sigma.
• Bachelor’s degree or equivalent. Hold a CIPD qualification.

This role is about empowering people, partnering across teams, and making a lasting impact. If you’re ready to roll up your sleeves and help deliver a gold-standard employee experience, we’d love to hear from you.

Apply now and help put People at the heart of Operations.

Closing date for applications: Friday 4th July 2025.

All candidates will receive a reply post closing date.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources, Finance, and General Business

• Industries

  Hospitality, Human Resources Services, and Financial Services

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