HR Operations Manager

Macfarlanes; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Join a leading law firm as an HR Operations Manager, responsible for managing the HR Hub and enhancing employee experience. This pivotal role involves streamlining processes, ensuring compliance, and leading a dedicated team. Ideal candidates will bring robust HR operations experience and a passion for fostering a collaborative work environment.

Qualifications

• Experience in a HR operations role, ideally in a technology or business service environment.
• Strong focus on team development and continuous improvement.
• A self-starter with exceptional problem solving and collaboration skills.

Responsibilities

• Lead the HR Hub managing day-to-day operations and employee queries.
• Coordinate payroll activities and ensure HR data accuracy.
• Manage new joiner processes and maintain high service levels.

Skills

knowledge of employment law

payroll

benefits

recruitment

compliance

exceptional communication skills

passion for employee experience

Tools

HR systems

reporting tools

Job description

Join to apply for the HR Operations Manager role at Macfarlanes

Join to apply for the HR Operations Manager role at Macfarlanes

Direct message the job poster from Macfarlanes

An HR Operations Manager vacancy has arisen. We are looking for an individual who can lead our Human Resources Hub, employ high quality knowledge and skills, demonstrate a professional approach to their work and a positive attitude.

The team

Macfarlanes’ HR department consists of 42 employees which fall into several different teams; Operations, Advisory, Recruitment, Early Legal Careers, Learning & Development, and Inclusion and CSR.

This position is based within the Operations team. The successful individual will lead the shared services function, HR Hub.

The HR Hub consists of one Adviser (which provides support to the Operations team and Advisory team), two Assistants and one Administrator. The successful individual will manage the team and deliver a high quality service to employees and managers.

The role

This role manages the day-to-day work of the HR Hub dealing with general queries from employees, focusing on the employee experience to deliver an efficient and responsive service.

Key duties will include:

• ensuring the team are equipped to handle queries and provide employees with the right guidance and HR data to make informed decisions, while also acting as a point of escalation for complex matters;
• coordinating monthly payroll activities, ensuring all changes are accurately captured in the HR system, checked and correctly filed;
• working with Finance and the outsourced payroll provider to ensure seamless data transfer and resolution of any discrepancies;
• working with the HR Systems team to maximise the use of the HR system and to explore new technologies to improve efficiencies;
• maintaining all key documentation including email and letter templates, HR web pages and HR Hub process maps to ensure they remain accurate and up to date;
• analysing queries and team workloads to identify trends and implement measures to maintain service levels;
• managing the new joiner and rolling programme of background checks to ensure compliance with legislative and regulatory requirements;
• managing the onboarding and induction process;
• managing the relationship with key HR vendors such as providers of background screening checks, maternity coaching and neurodiversity support services;
• supporting on key annual processes such as salary review and benchmarking while leading on the Hub responsibilities of these tasks; and
• supporting the continuous development of the team by identifying skills gaps and learning opportunities.

This job description encompasses the main duties of the role and is by no means exhaustive. It is anticipated that duties may vary from time to time according to the needs of the practice area.

Skills and experience:

• experience in a HR operations role—ideally within a technology or business service environment, though other fast-paced settings will be considered;
• knowledge of employment law, payroll, benefits, recruitment and compliance;
• experience using HR systems and reporting tools;
• experience of continuous improvement and team development;
• self-starter and incredibly proactive;
• exceptional communication skills;
• a natural collaborator and problem solver with a high level of integrity and discretion;
• passion for employee experience and a drive to deliver meaningful, human-centric HR initiatives; and
• comfortable with ambiguity and proactive in implementing change in growing organisations.

Application screening

Any offer of employment with us is subject to our pre-employment checks which are conducted by a third-party screening provider. These may include but are not limited to your professional and academic qualifications, any criminal records and employment references. These checks will be initiated with your consent and your offer will be subject to the successful completion of these checks.

About Macfarlanes

We are a distinctive London-based law firm with a unique combination of services built and shaped around the needs of our clients. Our unrivalled blend of expertise, agility and culture means we have the flexibility to meet their most challenging demands and adapt to the changing world around us. While many of our services can be found at other firms, the mix cannot.

We find, recruit and train talented people from all backgrounds, building careers for the long term, to one day shape and lead the firm. We know each other personally which means we work together with more cohesion, and less formality. Our culture is thoughtful, challenging and supportive, and we are a place where everyone, at whatever level, can thrive. We remain focused on equal treatment in recruitment, retention and promotion.

Our commitment to inclusion

Inclusion is one of our key priorities and it is a goal we are actively working towards. We believe that an inclusive, forward-thinking culture is intrinsically important and enables us to provide innovative solutions to our clients.

We welcome applications from people of all backgrounds, bringing different perspectives and experiences, making Macfarlanes an exciting and stimulating place to work. We seek to recruit the best candidates, regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation or any other characteristic.

As part of this commitment, we will ask you certain diversity data questions. We would really appreciate you and/or your recruiter completing these questions when submitting an application to Macfarlanes as this data enables us to measure our progress and identify any actions needed to continue to support an inclusive culture. This data is anonymised to maintain the privacy of applicants. If you have any questions relating to how this data is used, please contact a member of the recruitment team.

Should you require any adjustments during the application and/or interview process, please do not hesitate to inform your recruiter or a member of the recruitment team. Please note, the job description is available in other accessible formats (for example, large print).

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please email the recruitment team at [e-mail].

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Law Practice

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