Human Resource Assistant

Caerphilly County Borough Council; Hengoed; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A local authority in Wales is recruiting a Human Resource Assistant to support HR service delivery across the organization. Responsibilities include general administration, recruitment support, and managing HR queries. Applicants should possess strong customer service skills, be IT proficient, and ideally have experience in an HR setting. This full-time position offers a salary between £28,598 and £31,022 along with benefits including the Local Government Pension Scheme and various staff discounts.

Benefits

Local Government Pension Scheme

Agile working patterns

Staff discount schemes

Qualifications

• Experience in an HR environment is preferred.
• Ability to maintain confidentiality is paramount.
• Confident and tactful approach needed.

Responsibilities

• Provide administrative support to the HR service.
• Field enquiries to HR and resolve issues.
• Contribute to HR project work.

Skills

Excellent customer service skills

IT skills

Organizational skills

Education

A level 2 qualification on the Credit and Qualifications Framework for Wales

Tools

iTrent

Job description

We are recruiting a Human Resource Assistant at Caerphilly County Borough Council.

Working hours: 37 Hours (7.24 Monday – Friday)

Contract Type: Full Time, Fixed Term for 24 months

Location: Ty Penallta / Working hours can be split between home and office depending on specific task requirements.

Team: Human Resources

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £28,598 - £31,022 and offer access to training and development opportunities.

The successful candidate will support the HR service delivery to employees across the whole authority by providing a range of administrative HR tasks and offering advice and guidance on HR policies and procedures. This is an exciting opportunity to play a key role as the “front line” of HR, fielding enquiries to the HR function, using your initiative to resolve issues or escalating if necessary, to HR colleagues.

Key tasks of the role will include general administration, recruitment and selection, management information, data entry on the council’s HR/Payroll system (iTrent), minute taking at meetings, contributing to HR Project work and providing accurate and timely advice on matters such as pay and conditions of service.

Ideally you will have experience of working within an HR environment. Candidates will need to have excellent IT skills using a variety of packages and should have experience of working in a busy customer focused environment. You must be able to demonstrate excellent customer service and have the skill to organise and prioritise your own workload to ensure deadlines are met. Attention to detail and the ability to maintain confidentiality always is paramount.

You must have a confident, tactful, and sympathetic approach and be able to conduct yourself in a professional manner at all times.

For the role, we ask that you have:

• A level 2 qualification/s on the Credit and Qualifications Framework for Wales. For example 5 GCSEs Grades A*-C, Level 2 NVQ.
• Very good customer service skills - making every effort to meet the needs and exceed expectations of customers (both internal and external).
• The ability to travel across the County Borough and beyond.

We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list.

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Joanne Richards/ Amy Magee on 01443 863492/ 01443 864052 or email [e-mail] [e-mail]