Hub Receptionist

NHS; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Wigan is seeking a Receptionist to manage patient bookings and satisfaction surveys. The role requires strong organizational and communication skills, with training provided for necessary systems. Join a dynamic team in a vital healthcare setting.

Qualifications

• Experience preferred but training provided.
• Flexible and adaptable.

Responsibilities

• Booking patients in upon arrival and handling queries.
• Conducting audit checks and distributing patient surveys.
• Supporting staff shortages and telephony support.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Education

Minimum Grade C in Maths and English

Tools

Microsoft Outlook

Microsoft Office

Excel

Job description

The role involves greeting and booking patients upon arrival at the hub site, as well as conducting patient satisfaction surveys. Full induction and training will be provided.

Our Hub is located in Wigan town centre, with sessions available on:

• Monday - 18:15 - 22:15
• Saturday - 10:00 - 16:00
• Sunday - 10:00 - 16:00

The above hours can be split between two receptionists.

Additional locations include:

• Atherton M46: Mon 18:15-22:15, Tue 18:15-22:15, Wed 18:15-22:15
• Leigh: Saturday 10:00 - 16:00 at sites based in WN1 Standishgate & WN7 Leigh

Other hub sites across Wigan borough also have overtime opportunities.

Main duties of the job

The role involves booking patients in upon arrival, professionally handling queries, and keeping GPs informed of any changes to pre-booked appointments.

You should be confident and professional with patients at all times.

Ensure handovers are completed to your service coordinator if applicable, and all keys & equipment are returned properly.

Conduct audit checks at each session and distribute patient surveys upon arrival.

Experience is preferred but full training will be provided during induction.

About us

Wigan GP Alliance is a well-established primary care provider serving the Borough of Wigan and Leigh since 2015, responding to the Prime Minister's Challenge Fund. The Alliance has expanded its services to include additional support and has played a key role in the Covid-19 response.

We provide services across the Borough at multiple fixed locations.

Job responsibilities

Demonstrate strong organizational skills, prioritize workload, meet deadlines, and react positively to short-notice situations.

Work flexibly as part of a team, supporting staff shortages and telephony support as needed.

Have a good understanding of NHS IT systems; training will be provided if necessary.

Possess excellent interpersonal and communication skills, operating with diplomacy.

Be proficient in Microsoft Outlook and Office applications, including Excel.

Work effectively both independently and as part of a team, maintaining good relationships and knowing when to seek assistance.

Have strong organizational and logistical skills with high attention to detail.

Person Specification

Qualifications

• Minimum Grade C in Maths and English or equivalent qualifications.
• Flexible and adaptable.
• Knowledge of SystemOne is desirable but full training will be provided.

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to screen for any previous criminal convictions.