Emergency Department Receptionist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity to join the Emergency Care Directorate as an Emergency Department Receptionist at a leading health board in Wales. The role involves providing administrative support in a busy environment, requiring excellent communication and organisational skills. The successful candidate will work closely with the clinical team, ensuring efficient service delivery and patient satisfaction. A flexible approach and the ability to handle sensitive information are essential. Knowledge of the Welsh Patient Administration System is desirable but not essential, as training will be provided.

Qualifications

• Previous clerical/office/reception experience required.
• Customer service experience is essential.
• Welsh to be learned within 12 months of appointment.

Responsibilities

• Provide efficient reception and administration service to the ED department.
• Resolve patient queries within professional constraints.
• Maintain strict confidentiality and deal courteously with staff and patients.

Skills

Communication

Organisational skills

Team Player

IT Computer Literate

Welsh Speaking

Education

GCSE in English and Mathematics

NVQ level 3 Customer Care

Job description

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Job Overview

Job Overview

An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd.

We are looking for an experienced receptionist to work within our Emergency Department (ED). Working as part of the ED Team the post holder will be required to give efficient receptionist and administrative support to the clinical team within ED.

As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.

Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.

Overtime is available.

The ability to speak Welsh is essential for this post to a minimum of level 3.

Main duties of the job

To provide an efficient reception and administration service to the ED department whilst working as part of a multi-disciplinary team to actively ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

Welsh to be learned within 12 months of appointment.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• English and Mathematics to GCSE or equivalent experience
  
  

Desirable criteria

• NVQ level 3 Customer Care or equivalent qualification or experience OR AMSPAR Intermediate Diploma in Medical Reception
  
  

Experience

Essential criteria

• Previous clerical/office/reception experience.
• Customer Service experience.
  
  

Desirable criteria

• Previous NHS experience
  
  

Skills

Essential criteria

• Essential Welsh Speaking
• IT Computer Literate
• Effective communication skills
  
  

Desirable criteria

• Able to communicate information clearly and sensitively in person and over the phone
• General experience of admin functions
  
  

Personal Qualities

Essential Criteria

• Team Player
• Work on own initiative
  
  

Desirable criteria

• Ability to motivate others
• Ability to organise work within the department
  
  

Knowledge

Essential Criteria

• Data protection and confidentiality
  
  

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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