Telephone Operator (preferably Arabic Speaker)

Accor Hotels; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

Accor Hotels is seeking a dynamic Telephone Operator to enhance guest experiences by providing professional and friendly service. The role involves managing phone calls, ensuring guest queries are addressed, and maintaining knowledge of hotel services. Join a leading hospitality brand that offers growth opportunities and employee benefits.

Benefits

Employee benefit card with discounts

Learning programs through Academies

Qualifications

• Previous work experience in hospitality is essential.
• Excellent written and verbal English communication skills required.

Responsibilities

• Handle phone calls professionally to ensure guest satisfaction.
• Maintain effective communication with all departments for smooth service delivery.

Skills

Communication

Customer Service

Education

Diploma in Hospitality

Degree in Hospitality

Tools

Opera

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

"Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are;

• responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience

Whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard.

Qualifications

• Diploma / degree in the hospitality field with similar previous work experiences.
• Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.

Additional Information

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!