HUB OFFICER (HOUSING SOLUTIONS)

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council is seeking a committed individual to support the Housing Options Service, helping clients who are homeless or at risk and providing advice at first contact to progress homelessness assistance.

The post holder will undertake a variety of tasks including processing homeless applications, answering queries, and providing homeless administrative support to Housing Officers in a busy, customer‑facing environment.

Qualifications

• Excellent communication and team working skills.
• Ability to self-motivate and manage time effectively in a busy environment.
• Experience of working with the public will be an advantage.

Responsibilities

• Processing homeless applications.
• Providing advice and assistance to clients at first point of contact.
• Answering queries and providing administrative support to Housing Officers.
• Answer queries and help progress homeless cases.

Skills

Communication

Teamwork

Time management

Public-facing experience

Job description

The Housing Options Service provides advice and assistance to those who are in housing need in Cardiff.

About the job

An exciting opportunity has arisen for a committed individual to work with the Housing Options Service. The key objective will be to provide support to the Housing Options Service who provide help to clients who are homeless or at risk of becoming homeless.

The post holder will be required to undertake a variety of jobs within the service including assisting the role of the Housing Officers by providing advice and assistance at first point of contact, with a view to progressing homeless assistance to vulnerable clients.

This will include processing homeless applications, providing advice and assistance, answering queries, and providing homeless administrative support to the role of the Housing Officer.

What We Are Looking For From You

The post holder will be expected to have excellent communication and team working skills, have the ability to self-motivate, and manage their time effectively in a very busy and challenging environment.

Experience of working with the public will be an advantage.

Additional information

This vacancy is suitable for post share.

This post is temporary until 31/03/2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary