HOMELESS ASSESSMENT CO-ORDINATOR

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 42,000 - 52,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council is seeking an enthusiastic individual to lead the busy frontline Homeless Assessment Team within the Housing Options Service, which provides advice and assistance under the Council’s corporate duty to help clients who are homeless.

This role is fast moving and demanding, requiring the ability to respond to service requests, manage change and problem solve while meeting high levels of customer service.

Qualifications

• Experience of management in a housing related environment.
• Sound knowledge of housing and homelessness legislation, policy and practice.
• Experience developing processes and procedures and progressing partnership working.

Responsibilities

• Lead the busy frontline Homeless Assessment Team.
• Ensure service objectives, targets and quality standards are met while delivering high levels of customer service.
• Develop and progress processes, procedures and partnership working.

Skills

Housing management

Partnership development

Housing legislation knowledge

Job description

An exciting opportunity has arisen for an enthusiastic individual to lead the busy frontline Homeless Assessment Team.

The Housing Options Service is a busy and challenging service which provides advice and assistance under the Council’s corporate duty to help clients who are homeless. This is a fast moving and demanding service.

About the job

The demands on the service and the priorities for the team are ever changing throughout any given day and the post holder will need to have the skills to respond to service requests, manage change and problem solve. The individual will be responsible for ensuring that service objectives, targets and quality standards are met whilst meeting high levels of customer service.

What We Are Looking For From You

Experience of management in a housing related environment will be an advantage. The post holder will have a sound knowledge of housing and homeless legislation, policy and practice, and also have experience of developing processes and procedures. The post holder will also have the skills to develop and progress partnership working, and to build on any existing relationships.

Additional information

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

The interview process for this role may be held either on a virtual basis using an appropriate online platform, or in person. If you have any concerns around your ability to participate in a virtual interview or for an informal conversation about the post process please contact Denise Wheten on 07791323266.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent