ASSISTANT HUB MANAGER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid working

LGPS pension

Training & development

Wellbeing support

Cycle to work

Job summary

Cyngor Caerdydd/Cardiff Council seeks a committed individual to join our Hub teams in Cardiff. You will manage and coordinate a professional face-to-face service across hubs, including full library provision and event planning, plus building management.

You will work on a rota basis, including weekend and evening shifts, and contribute to a diverse and inclusive programme that strengthens community engagement while delivering high-quality customer service and information across council services.

Qualifications

• Experience delivering excellent customer service across a front-facing service.
• Ability to work in a team and adapt to changing priorities.
• Flexibility to meet service needs and rota requirements.
• Experience advising on council services (Waste, Library, Community events).
• Knowledge of Housing Benefit, Council Tax Reduction, Welfare Reform, and related provisions.

Responsibilities

• Oversee planning and coordination of events in Hubs across the city.
• Manage and coordinate a professional face-to-face service including library provision and events.
• Collaborate with partners to deliver accessible, coordinated services.

Skills

Customer service

Teamwork

Flexible approach

Supervising staff

Mentoring / coaching

Welsh language

Job description

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our Hub teams. The successful applicant will manage and coordinate a professional face-to-face service, including full library provision and event planning, along with building management.

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.
• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Hybrid working opportunities
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

About the job

The successful applicant will oversee the planning and coordination of events in Hubs across the city, creating a diverse and inclusive programme that attracts visitors, increases footfall, and strengthens community engagement.

Services provided include advice on general council enquiries, Housing & Benefits, digital & financial inclusion along with partnership working and tailored community events.

Weekend and evening working will be required on a rota basis and location of work may vary.

What We Are Looking For From You

You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have experience of providing advice on an array of council services including Waste management, Library provision & arranging Community events.

You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act and the options available to help those affected.

You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.

You will have experience of supervising or managing staff, mentoring, coaching and resolving more complex enquiries and disputes in a positive and constructive manner.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Additional information

This post is temporary until 31/10/2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is suitable for job share.

This post is subject to Disclosure and Barring Service Standard checks.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Communities

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary