Recycling Communications Officer G4

Civic Recruitment Limited; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Homeless Assistant on a 3-month contract for Cardiff Council's Housing Options Service. You will be the first point of contact for people homeless or at risk, handling enquiries, housing applications, and maintaining accurate records with a strong focus on customer service.

You will greet clients, manage case files, process applications, liaise with landlords, and support officers with administrative tasks, aiming to meet service KPIs in an

Qualifications

• Experience within Housing Services or Homelessness Services.
• Experience working directly with the public.
• Experience handling confidential information.
• Experience using databases and maintaining records.
• Strong administrative and organisational skills.
• Experience managing email inboxes and enquiries.
• Experience working to targets and deadlines.
• Good customer service and communication skills.

Responsibilities

• Act as a first point of contact for clients presenting as homeless or at risk of homelessness.
• Meet and greet customers attending the Housing Options Service.
• Set up and maintain customer records and case files.
• Provide information and advice via face-to-face, telephone, email and webchat.
• Assist with processing homelessness applications.
• Support Housing Assessment Officers with case administration.
• Process bond and rent-in-advance applications.
• Provide guidance regarding housing options and private rented accommodation.
• Liaise with landlords, letting agents, and housing partners.
• Help maintain and update housing waiting lists.
• Prepare reports, statistics and monitoring information.
• Maintain accurate records and confidential information.
• Assist in meeting service KPIs and performance targets.
• Support customer complaint resolution and service improvement initiatives.

Skills

Housing Services

Homelessness Services

Customer Services

Housing Options

Local Authority Administration

Public Interaction

Record Keeping

Communication Skills

Job description

Contract

Posted On 17/09/2026

Job Information

Community & Social

City Cardiff

Province Cardiff (Caerdydd GB-CRD)

Postal Code CF10

Job Description

3 months contract with a Local Authority

Job Purpose

As a Homeless Assistant , you will support Cardiff Council's Housing Options Service by providing frontline advice and administrative support to individuals who are homeless or at risk of homelessness. You will be the first point of contact for service users, assisting with enquiries, housing applications, homelessness presentations, and maintaining accurate records while ensuring excellent customer service.

Key Duties/Accountabilities

Act as a first point of contact for clients presenting as homeless or at risk of homelessness.

Meet and greet customers attending the Housing Options Service.

Set up and maintain customer records and case files.

Provide information and advice via:

• Face-to-face contact
• Telephone
• Email
• Webchat

Assist with processing homelessness applications.

Support Housing Assessment Officers with case administration.

Process bond and rent-in-advance applications.

Provide guidance regarding available housing options and private rented accommodation.

Liaise with landlords, letting agents, and housing partners.

Help maintain and update housing waiting lists.

Manage team mailboxes and incoming enquiries.

Prepare reports, statistics, and monitoring information.

Maintain accurate records and confidential information.

Assist in meeting service KPIs and performance targets.

Support customer complaint resolution and service improvement initiatives.

Provide administrative support across the Housing Options Team.

Essential Experience Required

Experience within:

• Housing Services
• Homelessness Services
• Customer Services
• Housing Options
• Local Authority Administration

Experience working directly with members of the public.

Experience handling confidential information.

Experience using databases and maintaining records.

Strong administrative and organisational skills.

Experience managing email inboxes and enquiries.

Experience working to targets and deadlines.

Good customer service and communication skills.

Additional Information to Note

• Working hours: 37 hours per week.
• Monday to Friday.
• Office-based role.
• Location: County Hall, Atlantic Wharf, Cardiff, CF10 4UW.
• Online Interview Date: 25th September 2026.
• Interview Duration: Approximately 30 minutes.