Housing Solutions Officer

Civic Recruitment Limited; Pontypridd; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bi-weekly pay

Office-based role

Job summary

Civic Recruitment Limited is recruiting a Housing Solutions Officer for a 6 month contract in Pontypridd. You will work in a frontline service delivering homelessness prevention, assessments, and statutory decisions under the Housing (Wales) Act 2014. The role requires experience in homelessness and strong case-management skills.

This office-based post offers a support-focused environment with bi-weekly pay and opportunities to prevent homelessness through proactive housing options work.

Qualifications

• Significant homelessness experience under the Housing (Wales) Act 2014.
• Experience making statutory homelessness decisions.
• Strong knowledge of homelessness prevention, housing options, and safeguarding.

Responsibilities

• Deliver housing advice and homelessness prevention services.
• Carry out housing options interviews and assessments.
• Develop and maintain Personal Housing Plans.
• Provide housing options and rehousing advice.
• Manage a complex caseload and maintain accurate records.

Skills

Communication

Negotiation

Interviewing

Abritas

Welsh LA experience

Tools

Abritas

Job description

Pontypridd, United Kingdom | Posted on 21/08/2026

• Country United Kingdom
• Postal Code CF37

About Us

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

Housing Solutions Officer – 6 Month Contract

Location: Sardis House, Pontypridd, Rhondda Cynon Taf, CF37 1DU

Contract: 6 Month Contract

Hours: Full Time

Working Pattern: Office Based

About the Role

We are seeking an experienced and highly motivated Housing Solutions Officer to join a busy Housing Solutions & Prevention Service.

This is a frontline homelessness prevention role where you will work directly with households who are homeless or threatened with homelessness, delivering housing advice, prevention interventions, homelessness assessments, and statutory decisions in accordance with the Housing (Wales) Act 2014.

Experience of working in homelessness under the Housing (Wales) Act 2014 is essential. Candidates must be able to demonstrate experience of making statutory homelessness decisions in line with the duties contained within the legislation.

The successful candidate will have a strong understanding of homelessness prevention, housing options, statutory duties, and safeguarding, together with excellent case management skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities

Homelessness Prevention

• Deliver comprehensive housing advice and homelessness prevention services.
• Work proactively with households to prevent homelessness at the earliest opportunity.
• Carry out housing options interviews and assessments.
• Develop and maintain Personal Housing Plans.
• Provide realistic advice on housing options and rehousing opportunities.
• Support applicants to access the Common Housing Register.
• Work closely with private landlords to prevent tenancy breakdown and accommodation loss.
• Promote sustainable housing solutions and tenancy sustainment.
• Use homelessness prevention funds appropriately to secure positive outcomes.
• Conduct home visits where required.

Homelessness Assessments & Statutory Duties

Undertake statutory homelessness assessments under the Housing (Wales) Act 2014.

Apply and manage duties including:

• Section 66 Prevention Duty
• Section 73 Relief Duty
• Section 75 Final Duty

Investigate homelessness applications and gather supporting evidence.

Conduct enquiries with external agencies and partner organisations.

Make homelessness decisions in accordance with legislation, statutory guidance, and case law.

Prepare and issue detailed statutory decision letters.

Assess eligibility, homelessness status, and duties owed.

Determine when temporary or emergency accommodation is required.

Assess whether homelessness duties have ended.

Consider safeguarding concerns, medical evidence, and support needs when making decisions.

Partnership Working

Liaise with:

• Children's Services
• Social Services
• Supporting People Services
• Prison Services
• Health Services
• Voluntary Sector Organisations

Participate in outreach work across hospitals, community venues, and partner locations.

Attend multi-agency meetings and case discussions.

Support vulnerable individuals with complex housing needs.

Case Management & Administration

• Manage a complex caseload effectively and efficiently.
• Maintain accurate case records using the Abritas system.
• Respond to correspondence within agreed timescales.
• Ensure compliance with policy, legislation, and customer service standards.
• Contribute to service targets and homelessness reduction objectives.

• Significant homelessness experience under the Housing (Wales) Act 2014
• Experience making statutory homelessness decisions
• Strong knowledge of:
  • Homelessness Prevention
  • Housing Options
  • Private Sector Housing
  • Homelessness Case Law
  • Safeguarding
  • Temporary Accommodation Duties
• Experience managing homelessness caseloads.
• Experience issuing statutory decision letters.
• Experience working with vulnerable individuals and complex needs.
• Strong interviewing, assessment, and investigation skills.
• Excellent communication and negotiation skills.
• Ability to work independently within a fast-paced frontline service.
• Experience using Abritas.
• Previous Welsh Local Authority experience.
• Experience within Housing Solutions, Housing Options, or Homelessness Prevention teams.
• Experience undertaking outreach work and home visits.

What's on Offer?

• 6 Month Contract
• Office-Based Role
• Location: Pontypridd
• Bi-weekly Pay
• Opportunity to play a key role in preventing homelessness and improving housing outcomes.
• Varied caseload covering prevention, relief, assessments, and statutory decision-making.
• Join a dedicated Housing Solutions & Prevention Service committed to supporting vulnerable households.

Applications are particularly welcomed from candidates with experience as a Housing Solutions Officer, Housing Options Officer, Homelessness Officer, Homelessness Prevention Officer, Housing Advice Officer, Housing Needs Officer, or Homelessness Assessment Officer with experience of the Housing (Wales) Act 2014.