Housing Options Support Officer – Admin & Clerical – #OR115618

Semester.co.uk; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay (weekly)

Supportive management team

Great transport links

Stable working environment

Job summary

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service, supporting clients who are homeless or at risk of homelessness. You will process bonds and rent in advance, and provide advice by phone, email, web chat and face-to-face.

You will liaise with private landlords, support assessment officers, maintain the waiting list and prepare statistical information. You will carry out general office duties, maintain accurate records, and work to KPIs.

Qualifications

• Strong communication and customer service skills.
• Excellent attention to detail.
• Ability to work well within a busy team.

Responsibilities

• Process applications for bonds and rent in advance.
• Provide advice and information by telephone, email, web chat and face-to-face.
• Liaise with private landlords and letting agencies.
• Support assessment officers.
• Maintain the housing waiting list.
• Prepare statistical information.
• Carry out general office duties and maintain accurate records.
• Work to individual and team KPIs; handle confidential data securely.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

Job description

Cardiff Council is seeking a Housing Options Support Officer to join the Housing Options Service, supporting clients who are homeless or at risk of homelessness. Duties include processing applications for bonds and rent in advance, providing advice and information by telephone, email, web chat and face to face, liaising with private landlords and letting agencies, supporting assessment officers, maintaining the housing waiting list, and preparing statistical information. You will carry out general office duties, maintain accurate records, work to individual and team KPIs, and handle confidential data securely in line with Council policies. This role requires strong communication and customer service skills, attention to detail, and the ability to work well within a busy team.

What’s on offer:

• Excellent, competitive pay rates – paid weekly
• Supportive management team with approachable, experienced leaders
• A desirable location with great transport links
• A stable, well-resourced, and encouraging working environment