ACCOMMODATION OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 28,000 - 42,000; Full time

Job summary

Cardiff Council is seeking an Accommodation Officer to source and secure housing for people who are homeless or at risk, assess needs and coordinate placements in partnership with providers and Housing Options. You will work across gateways and with partner agencies to optimise resources and meet demand.

The role involves supporting single adults, families, young people and other vulnerable groups, often across multiple sites in Cardiff, with duties that require strong organisational skills and

Qualifications

• Experience of working with vulnerable individuals, ideally within housing, homelessness, domestic abuse, safeguarding, or support services.
• The ability to assess needs, risks, and accommodation suitability in a sensitive and professional manner.
• Strong organisational skills and the ability to manage a busy and demanding caseload.
• Excellent communication and partnership-working skills, with the confidence to work effectively across a range of services and organisations.
• An understanding of housing, homelessness, safeguarding, and equality principles, or the ability to quickly develop this knowledge.
• A commitment to delivering person-centred services that promote safety, dignity, and positive outcomes.

Responsibilities

• Assess housing needs, risks and accommodation suitability to identify suitable options, including emergency accommodation, supported accommodation, temporary accommodation and move on opportunities.
• Coordinate placements, manage referrals and help ensure accommodation resources are used effectively to meet demand.
• Work across Accommodation Gateways and with accommodation providers, Housing Options and partner agencies.
• Support single adults, families, young people, prison leavers, victims and survivors of domestic abuse and other vulnerable groups.
• This post is based at various locations and services throughout Cardiff, including Central Library Hub, Cardiff Royal Infirmary and Cardiff Prison.

Skills

Empathy

Communication

Organisational skills

Partnership working

Safeguarding

Housing knowledge

Job description

An exciting opportunity has arisen for a committed individual to join the Accommodation Team who provide help to clients in need of temporary and support accommodation. This is a fast moving and demanding service, the team deal with daily challenges to ensure vulnerable clients are provided with accommodation.

The Accommodation Team comprises of three Accommodation Gateways; Single Person Gateway, Family Gateway and Young Person Gateway.

About the job

We are looking for Accommodation Officers to join our team in sourcing and securing
accommodation for people who are homeless or at risk of homelessness.

You will assess housing needs, risks and support requirements to identify suitable
accommodation options, including emergency accommodation, supported accommodation, temporary accommodation and move on opportunities. Working closely with accommodation providers, Housing Options and other partner agencies, you will coordinate placements, manage referrals and help ensure accommodation resources are used effectively to meet demand.

Opportunities are available across a range of specialist pathways and designated areas of responsibility, including supporting single adults, families, young people, prison leavers, victims and survivors of domestic abuse, move on activity, and other vulnerable groups. Accommodation Officers are based across a variety of locations and services throughout Cardiff, including Central Library Hub, Cardiff Royal Infirmary, Cardiff Prison and others depending on the needs of the service. This is a varied and rewarding role that combines housing knowledge, partnership working and a person centred approach.

What We Are Looking For From You

We are looking for someone who is passionate about supporting people and committed to improving services for those affected by domestic abuse and homelessness.

You will have:

• Experience of working with vulnerable individuals, ideally within housing, homelessness, domestic abuse, safeguarding, or support services.
• The ability to assess needs, risks, and accommodation suitability in a sensitive and
  professional manner.
• Strong organisational skills and the ability to manage a busy and demanding caseload.
• Excellent communication and partnership-working skills, with the confidence to work effectively across a range of services and organisations.
• An understanding of housing, homelessness, safeguarding, and equality principles, or the ability to quickly develop this knowledge.
• A commitment to delivering person-centred services that promote safety, dignity, and positive outcomes.

Most importantly, you will be empathetic, resilient, and motivated by the opportunity to make a real difference to the lives of people experiencing some of the most challenging circumstances.

You may be required to work until 19:00 hours to meet the demands of a very busy service.

Additional information

This post is temporary until 31st March 2028.

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary