Hub Navigator

Morgan Hunt UK Ltd; Greater London; On-site; GBP 19,000 - 22,000; Full time

Job summary

Morgan Hunt UK Ltd is recruiting an experienced Hub Navigator for a 6-month assignment in Newham, East London. You will provide intensive, person-centred support to individuals experiencing homelessness and complex needs, managing caseloads and coordinating with partner agencies to secure housing and essential services.

You will work 37.5 hours weekly, Monday to Friday, with shifts 9:00am–9:00pm and occasional weekend cover.

Qualifications

• Experience supporting people experiencing homelessness or multiple disadvantages.
• Ability to manage a caseload and deliver person-centred support plans.
• Strong understanding of complex needs including mental health and substance misuse.
• Excellent communication and relationship-building skills.
• Ability to engage and motivate hard-to-reach clients.
• Experience collaborating with external agencies and services.
• Strong organisational and record-keeping skills.
• Empathetic and proactive approach to supporting vulnerable adults.

Responsibilities

• Build trusting relationships with individuals experiencing homelessness and complex needs.
• Deliver intensive, pro-active, person-centred support.
• Manage a caseload and develop tailored support plans.
• Help access housing, healthcare, welfare benefits, and other services.
• Coordinate with partner agencies and multidisciplinary teams.
• Advocate for clients navigating services and systems.
• Promote independence, resilience and positive outcomes.
• Maintain accurate records and case notes per policy.
• Engage individuals who may be reluctant to access support.

Skills

Caseload management

Complex needs understanding

Communication skills

Relationship building

Engagement with hard-to-reach clients

Organisational skills

Record-keeping

Empathy

Job description

We are recruiting for an experienced and compassionate Hub Navigator to support individuals experiencing homelessness, rough sleeping, and multiple disadvantages across Newham.

Hub Navigator - Newham, East London

Location: Newham, East London

Contract: 6-Month Assignment (Potential Extension)

Hours: Full-Time, 37.5 Hours per Week

Working Pattern: Monday to Friday, shifts between 9:00am-9:00pm (3 shift patterns), with occasional weekend cover

This is a rewarding opportunity to work closely with people living in temporary accommodation or those who have experienced long-term street homelessness. You will provide intensive, person-centred support, helping individuals overcome challenges, access essential services, and achieve positive, sustainable outcomes.

Working with a caseload of individuals with complex needs, you will deliver flexible and tailored interventions that empower people to build independence, improve wellbeing, and secure long-term stability.

Key Responsibilities

• Build and maintain positive, trusting relationships with individuals experiencing homelessness and complex needs.
• Deliver intensive, proactive, and person-centred support.
• Manage a caseload of clients and develop tailored support plans.
• Support individuals to access housing, healthcare, welfare benefits, substance misuse services, and other specialist support.
• Work collaboratively with partner agencies and multidisciplinary teams to coordinate effective support.
• Advocate for clients and help them navigate services and systems.
• Promote independence, resilience, and long-term positive outcomes.
• Maintain accurate records, reports, and case notes in line with organisational requirements.
• Engage individuals who may be resistant or reluctant to access support services.

About You

To be successful in this role, you will have:

• Previous experience supporting people experiencing homelessness, rough sleeping, or multiple disadvantages.
• Experience managing a caseload and delivering person-centred support plans.
• A strong understanding of complex needs, including mental health, substance misuse, offending behaviour, or social exclusion.
• Excellent communication and relationship-building skills.
• The ability to engage and motivate hard-to-reach clients.
• Experience working collaboratively with external agencies and support services.
• Strong organisational and record-keeping skills.
• A resilient, proactive, and empathetic approach to supporting vulnerable adults.