Hub Navigator

Morgan Hunt; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Morgan Hunt is recruiting an experienced Hub Navigator to support individuals experiencing homelessness across Newham, East London. You will deliver intensive, person-centred support, helping clients access housing, healthcare and welfare services while coordinating with partner agencies.

The role involves managing a caseload with complex needs, developing tailored support plans, and maintaining accurate records. Full-time, 6-month assignment with occasional weekends.

Qualifications

• Experience supporting people experiencing homelessness, rough sleeping, or multiple disadvantages.
• Experience managing a caseload and delivering person-centred support plans.
• Strong understanding of complex needs (mental health, substance misuse, social exclusion).
• Excellent communication and relationship-building skills.

Responsibilities

• Build and maintain positive, trusting relationships with individuals experiencing homelessness and complex needs.
• Deliver intensive, proactive, and person-centred support.
• Manage a caseload of clients and develop tailored support plans.
• Support individuals to access housing, healthcare, welfare benefits, substance misuse services, and other specialist support.
• Work collaboratively with partner agencies and multidisciplinary teams to coordinate effective support.
• Advocate for clients and help them navigate services and systems.
• Promote independence, resilience, and long-term positive outcomes.
• Maintain accurate records, reports, and case notes in line with organisational requirements.

Skills

Homelessness support

Caseload management

Person-centred approach

Excellent communication

Job description

Hub Navigator - Newham, East London

We are recruiting for an experienced and compassionate Hub Navigator to support individuals experiencing homelessness, rough sleeping, and multiple disadvantages across Newham.

Location: Newham, East London
Contract: 6-Month Assignment (Potential Extension)
Hours: Full-Time, 37.5 Hours per Week
Working Pattern: Monday to Friday, shifts between 9:00am-9:00pm (3 shift patterns), with occasional weekend cover

This is a rewarding opportunity to work closely with people living in temporary accommodation or those who have experienced long-term street homelessness. You will provide intensive, person-centred support, helping individuals overcome challenges, access essential services, and achieve positive, sustainable outcomes.

Working with a caseload of individuals with complex needs, you will deliver flexible and tailored interventions that empower people to build independence, improve wellbeing, and secure long-term stability.

Key Responsibilities

• Build and maintain positive, trusting relationships with individuals experiencing homelessness and complex needs.


• Deliver intensive, proactive, and person-centred support.


• Manage a caseload of clients and develop tailored support plans.


• Support individuals to access housing, healthcare, welfare benefits, substance misuse services, and other specialist support.


• Work collaboratively with partner agencies and multidisciplinary teams to coordinate effective support.


• Advocate for clients and help them navigate services and systems.


• Promote independence, resilience, and long-term positive outcomes.


• Maintain accurate records, reports, and case notes in line with organisational requirements.


• Engage individuals who may be resistant or reluctant to access support services.

About You

To be successful in this role, you will have:

• Previous experience supporting people experiencing homelessness, rough sleeping, or multiple disadvantages.


• Experience managing a caseload and delivering person-centred support plans.


• A strong understanding of complex needs, including mental health, substance misuse, offending behaviour, or social exclusion.


• Excellent communication and relationship-building skills.


• The ability to engage and motivate hard-to-reach clients.


• Experience working collaboratively with external agencies and support services.


• Strong organisational and record-keeping skills.


• A resilient, proactive, and empathetic approach to supporting vulnerable adults.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.