Support Worker

The Opportunity Hub UK Ltd; Bishop Auckland; On-site; GBP 18,000 - 26,000; Full time

Job summary

The Opportunity Hub UK Ltd is seeking a dedicated support worker to operate across a rota including day and night shifts, with a caseload of eight key clients and a focus on safeguarding, decision-making, and client participation.

You will collaborate with external agencies, maintain records, and help clients access education, training, employment and volunteering opportunities while ensuring a safe, welcoming environment for residents.

Qualifications

• Experience working with young people or those affected by homelessness
• Understanding of needs of individuals facing homelessness, mental health issues, substance misuse, or the care system
• Experience holding a caseload and knowledge of risk assessments, safeguarding and health and safety procedures
• Experience of managing challenging behaviour, including responding calmly to crisis
• Strong literacy, numeracy and IT skills and ability to take notes
• Ability to maintain professional boundaries, work collaboratively and reflect on practices for continuous development

Responsibilities

• Hold a caseload of 8 key clients and conduct regular key working sessions resulting in agreed Support Plans which are reviewed regularly
• Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed
• Provide personalised, flexible and creative support, involving clients in decision-making and encouraging participation in activities
• Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols
• Support clients to access Education, Training, Employment and Volunteering opportunities aligned with their goals and aspirations
• Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition
• Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings
• Maintain clear, accurate records
• Manage the security of the building

Skills

Caseload management

Safeguarding

Risk assessment

Support planning

Lone working

Data protection

IT skills

Notes taking

Professional boundaries

Team collaboration

Job description

The successful candidate will be required to work either full-time (37.5 hours per week) or part-time hours , working across Monday to Sunday on a rota basis , covering a mixture of day shifts and night shifts .

In this position, you will be expected to;

• Hold a caseload of 8 key clients and conduct regular key working sessions resulting in agreed Support Plans which are reviewed regularly
• Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed
• Provide personalised, flexible and creative support, involving clients in decision-making and encouraging participation in activities
• Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols
• Support clients to access Education, Training, Employment and Volunteering opportunities aligned with their goals and aspirations
• Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition
• Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings
• Maintain clear, accurate records
• Manage the security of the building

Please note; this role involves lone working.

To apply for this role, you must have;

• Experience working with young people or those affected by homelessness
• Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system
• Experience holding a caseload of key clients and knowledge of risk assessments, support planning, safeguarding and health and safety procedures
• Experience of managing challenging behaviour, including responding calmly to crisis
• Strong literacy, numeracy and IT skills and ability to take notes
• Ability to maintain professional boundaries, work collaboratively and reflect on practices for continuous development

By applying, you acknowledge that The Opportunity Hub may retain your details and consider you for other suitable opportunities. You may opt out at any time. Privacy Notice: theohub.global/privacy