Complex Needs Navigator

Morgan Hunt; Greater Manchester; On-site; GBP 21,000 - 22,000; Part time

Job summary

Morgan Hunt is recruiting for a Complex Needs Navigator in Greater Manchester. The role involves managing a caseload of up to 25 individuals, developing tailored, person-centered plans and coordinating access to housing, healthcare and social care services.

You will build trauma-informed relationships, conduct needs and risk assessments, and work with partner agencies to advocate for clients. The post is community-based, temporary, 30 hours per week with a pay rate of £15-£16 per hour.

Qualifications

• Proven experience with individuals facing complex needs including homelessness, addiction and mental health.
• Ability to develop and implement person-centered support plans.
• Experience in conducting needs and risk assessments.
• Familiarity with safeguarding practices and procedures.
• Strong advocacy and ability to navigate service systems and challenge when needed.
• Experience working with multidisciplinary teams and partner agencies.
• Knowledge of local housing and social care services.

Responsibilities

• Manage a caseload of up to 25 individuals as their primary key worker across Oldham and surrounding areas.
• Establish trusting, trauma-informed relationships with clients.
• Facilitate access to housing, healthcare and social care services.
• Assist with homelessness assessments and Personal Housing Plans.
• Create move-on plans addressing barriers to safe housing.
• Conduct needs and risk assessments and coordinate multi-agency plans.
• Advocate for clients and improve local service pathways.
• Work flexibly across services to ensure accessible support.

Skills

Trauma-informed care

Caseload management

Needs and risk assessments

Person-centered planning

Advocacy & navigating services

Multi-agency collaboration

Housing & social care knowledge

Education

NVQ Level 3 in Health & Social Care

Job description

Complex Needs Navigator

Greater Manchester - Community Based

Temporary to start as soon as possible and to run until the end of December 2026

30 hours per week

£15 - £16 per hour

Our client

Morgan Hunt is working with a homeless prevention charity based in Greater Manchester, dedicated to providing shelter and support to vulnerable individuals in the community. The Complex Needs Navigator will play a crucial role in managing a caseload of individuals facing challenges such as rough sleeping and addiction, ensuring they receive the tailored support necessary for their wellbeing and stability.

The role

• Manage a caseload of up to 25 individuals, serving as their primary key worker to provide tailored support across Oldham.
• Establish and maintain trusting, trauma-informed relationships with individuals facing complex challenges.
• Facilitate access to essential services, including housing, healthcare, and social care.
• Assist with homelessness assessments and develop Personal Housing Plans.
• Create practical move-on plans, addressing barriers to securing safe housing.
• Conduct strengths-based needs and risk assessments and coordinate multi-agency support plans.
• Advocate for clients, addressing service barriers and enhancing local service pathways.
• Work flexibly across various services and locations to ensure accessible support.

The candidate

• Proven experience working with individuals facing complex needs such as homelessness, addiction and mental health.
• Ability to develop and implement person-centered support plans.
• Experience in conducting needs and risk assessments.
• Familiarity with safeguarding practices and procedures.
• Strong background in client advocacy and navigating service systems with the confidence to professionally challenge when required.
• Experience with multidisciplinary teams and partner agencies.
• Knowledge of local housing and social care services.

Education requirements

• NVQ Level 3 in Health & Social Care (or similar) or demonstrable experience across the Social Care sector.

As this is a community based role, candidates will required access to a car for work alongside business insurance and an Enhanced Adult DBS.