HR Team Leader

Katie Bard; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A vibrant recruitment agency in Birmingham is seeking an experienced HR Team Leader to oversee HR operations and lead a small team of HR support professionals. Your role will focus on ensuring high-quality HR service delivery, managing an internal ticketing system, and empowering your team to excel. Ideal candidates should have a strong background in HR services and proven leadership skills to contribute effectively to the organization. This is an excellent opportunity for someone looking to make a significant impact in a growing HR function.

Qualifications

• Proven experience managing an HR team in a fast-paced environment.
• Solid systems and process knowledge within HR.
• Ability to respond professionally to employee and manager requests.

Responsibilities

• Oversee and monitor the HR internal ticketing system.
• Delegate tasks effectively and support the team with prioritization.
• Produce weekly performance and service reports.
• Line-manage 2–4 team members.
• Ensure timely delivery of HR tasks including seamless onboarding.
• Coaching and upskilling team members to deliver HR service.

Skills

Leadership skills

Experience in HR service environment

Data management

Customer service orientation

Job description

Katie Bard looking for an experienced HR Team Leader to join our growing HR function. In this role, you will champion customer excellence, drive data accuracy, and ensure the smooth delivery of HR services across the business. You will bring solid experience working within an HR Service environment, strong systems and process knowledge, and the confidence to lead a small team of HR Support professionals (2–4 direct reports).

This varied and busy role will entail taking ownership of key HR operations, including :

• Overseeing and monitoring the internal ticketing system, ensuring high-priority queries are resolved promptly
• Delegating tasks effectively and supporting the team with prioritisation
• Producing weekly performance and service reports for the business and HR leadership
• Line-managing 2–4 team members, with potential to grow the team as the function evolves
• Ensuring timely and accurate delivery of BAU HR tasks, including seamless onboarding
• Quality checking HR Administrator data entry and providing real-time developmental feedback
• Coaching, upskilling, and empowering team members to deliver a customer-centric HR service
• Managing escalations and handling complex queries
• Responding promptly and professionally to employee and manager requests

Applicants must have experience of managing an HR team.

Katie Bard is acting as an agency and is an equal opportunities employer.