HR Operations Manager

Four Recruitment; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading HR services provider is seeking an HR Operations Manager to join their team in Leeds. This role involves leading operational HR support, enhancing service delivery in alignment with business goals, and managing a team focused on employee relations. The ideal candidate will have a strong background in HR administration, employee relations, and compliance with data protection laws, ensuring optimal performance and satisfaction levels across all HR functions.

Qualifications

• Experience in leading HR operations teams.
• Strong understanding of HR administration and compliance.
• Proven track record in managing employee relations cases.

Responsibilities

• Lead delivery of operational HR support across the business.
• Partner with HR to align service delivery with people strategy.
• Monitor service performance metrics for continuous improvement.
• Manage complex and high-risk employee relation cases.

Skills

Team leadership

Operational HR support

Employee relations management

Data protection compliance

Process improvement

Job description

An exciting vacancy has arisen for a HR Operations Manager to join a fast-growing HR team, based in Leeds. This is a fantastic opportunity to join a values-driven business who pride themselves on delivering a quality service. This is a key role in leading the delivery of the operational HR support to the business covering all areas of HR administration, first line support for Managers and employees and ER case management.

Below is an overview of the role in more detail :

• Partnering with others in the HR function to build a seamless service delivery and alignment with the broader people strategy
• Leading a team of HR operational specialists, including the HR Support Team Leader, driving performance and engagement
• Monitoring of service performance metrics and working to continuously improve processes that enhance efficiency and employee satisfaction levels
• Ensuring compliance with data protection and employment legislation across the service
• Liaising with payroll to ensure a seamless process for starters, leavers and contractual changes
• Leading the ER support for the group and line managing a small team of ER Advisors
• Leading on complex and high-risk ER cases and supporting with tribunal claims where necessary
• Developing and maintaining ER policies
• Ensuring the right processes exist between HR operations, ER and the People Partnering team

Building capability ...