HR & On-Demand Coordinator - Hybrid Wilmslow

Citation Professional Solutions; Manchester; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

25 Days of Holiday + Bank Holidays

Birthday Bliss

Post-Wedding Bliss

Growing Families

Long service awards

Healthcare cash plan

Pawternity Leave

Community Days

Résumé du poste

Citation in Wilmslow is seeking a proactive administration and coordination professional to support HR On-Demand services. You will help allocate work, manage queues, maintain accurate client and case information, and assist with bookings, documentation and meetings.

You will respond to routine queries, produce reports, and seek ways to improve processes using new systems, automation and AI tools. The role suits someone highly organized with strong communication and confidentiality.

Qualifications

• Highly organised and able to manage competing demands.
• Strong attention to detail and accuracy.
• Clear and confident communicator with client and colleague relationships.
• Professional, tactful, and resilient with sensitive situations.
• Proactive, practical with problem-solving and judgement.
• Able to work in a fast-paced environment handling multiple tasks.
• Comfortable with technology and eager to learn evolving systems, automation and AI.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).
• Experience with Salesforce, CRM or reporting tools advantageous.
• Experience in administration, coordination or customer service in HR/legal/professional services.
• Interest in HR and Employment Law beneficial but not essential.
• Committed to confidentiality and data protection.

Responsabilités

• Coordinate effective allocation of HR and Employment Law activity.
• Manage workflows, queues and priorities; escalate risks.
• Maintain accurate client, case and system information.
• Provide admin support for HR On-Demand services, including bookings and meetings.
• Respond to routine queries with sound judgement and escalation when needed.
• Produce reports and management information for workload and performance.
• Identify opportunities to improve processes and reduce duplication.
• Support adoption of new systems, automation and AI tools.
• Collaborate across HR, Employment Law and wider teams with high standards of service.

Description du poste

Citation in Wilmslow is seeking a proactive administration and coordination professional to support HR On-Demand services. You will help allocate work, manage queues, maintain accurate client and case information, and assist with bookings, documentation and meetings.

You will respond to routine queries, produce reports, and seek ways to improve processes using new systems, automation and AI tools. The role suits someone highly organized with strong communication and confidentiality.