HR Manager

Pacifica; Houghton-le-Spring; On-site; GBP 40,000 - 43,000; Full time

Job summary

A leading domestic support services provider in Houghton le Spring is seeking an HR Manager to lead HR operations and team management. The successful candidate will advise senior management, drive employee engagement, and ensure HR policies align with employment law. With a salary range of £40,000 - £43,000 per annum, this office-based role requires a CIPD qualification and a proactive HR leader ready to contribute to a dynamic environment.

Benefits

30 days annual leave including bank holidays

Death-in-service benefit (3x salary)

Employee discounts via company retail portal

Monthly recognition scheme: cash prize draw

Complimentary appliance cover for home appliances

Free on site parking

Qualifications

• Minimum of 3 years experience managing a HR team or department.
• CIPD qualification held for at least 3 years.
• Full UK Driving Licence required.

Responsibilities

• Lead the day-to-day HR operations and team management.
• Support recruitment, workforce planning, and onboarding.
• Maintain HR policies in line with employment law.
• Provide coaching, guidance, and support to managers.
• Manage employee relations and grievance cases.
• Conduct exit interviews and track trends.

Skills

Strong knowledge of employment law

Excellent verbal and written communication skills

Ability to handle confidential information

Team management

Ability to thrive in a fast-paced environment

Education

CIPD Level 5 minimum or Level 7

Job description

HR Manager - Houghton le Spring

Salary: £40,000 - £43,000 per annum, depending on experience and qualifications

Location: Houghton le Spring - Office-based role (commuting required)

Hours: Monday - Friday, 9am-5pm (37.5 hours/week)

Join Pacifica and lead HR operations for one of the UK's largest domestic appliance repair companies. We are seeking an experienced HR professional to manage our HR function, advise senior management, and drive employee engagement. This role offers the chance to develop people management practices, support a high-performing team, and make a visible impact across the business.

You may be required to work additional hours from time to time to meet the objectives of this role.

Key Responsibilities

• Lead the day-to-day HR operations and team management
• Support recruitment, workforce planning, and onboarding
• Maintain HR policies in line with employment law
• Provide coaching, guidance, and support to managers
• Manage employee relations, absence, disciplinary, and grievance cases
• Administer maternity, paternity, and parental leave processes
• Conduct exit interviews and track trends
• Maintain learning and HR databases

Requirements

• CIPD Level 5 minimum or Level 7 (and to have held this qualification for at least 3 years)
• At least 3 years' experience managing a HR team or department
• Strong knowledge of employment law, TUPE, and HR best practice
• Excellent verbal and written communication skills
• Professional, reliable, and able to handle confidential information
• Able to thrive in a fast-paced, evolving environment
• Full UK Driving Licence required as the role will involve travel to other Pacifica sites as and when required

Why Join Pacifica?

• Lead and develop a skilled HR team
• Work closely with senior management on people strategy
• Shape employee engagement and development
• Make a visible impact in a dynamic, fast-growing organisation

Benefits

• 30 days annual leave (including 8 bank holidays)
• Death-in-service benefit (3x salary)
• Employee discounts via company retail portal
• Monthly recognition scheme: cash prize draw
• Complimentary appliance cover for your own home appliances
• Free on site parking

About Pacifica

Founded in 2003 and united under the Pacifica brand in 2005, we have grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core team of directly employed, experienced engineers, sales, and support staff, our services include repairs in and out of guarantee, warranty products, spares warehousing, and product replacement.

Pacifica carries out over 370,000 domestic appliance repairs every year and employs over 200 engineers nationwide and over 450 employees on payroll. We are a carbon‑neutral company committed to reaching net‑zero by 2035.

Our Purpose: Keeping households running while protecting the environment

Our Vision: Caring for our customers' appliances for a sustainable future

Apply today if you are a proactive HR leader ready to drive strategy, engagement, and growth.