HR Continuous Improvement Manager

BT Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecommunications company is seeking an enthusiastic Information Systems Service Desk Agent in Sheffield. You will provide first-line support for hardware and software, ensuring efficient resolution of issues. Ideal candidates have experience in an IT Service Desk environment and strong troubleshooting skills in desktop and networking technologies. Join a collaborative team providing essential support to professionals. The role offers opportunities for growth and contribution to service improvement.

Qualifications

• Experience in an IT Service Desk environment.
• Strong troubleshooting across desktop, mobile, and networking technologies.

Responsibilities

• Provide first-line support for hardware and software.
• Log and monitor incidents through the ticketing system.
• Produce clear documentation for the Knowledge Base.

Skills

Troubleshooting skills

Clear communication skills

Ability to prioritize workload under pressure

Education

Level 2 or Level 3 ICT qualifications

CompTIA A+

Tools

Microsoft 365

Azure Active Directory

Exchange

Job description

We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.

Role Responsibilities

• Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
• Log, monitor and escalation incidents through our Service Desk ticketing system
• Keep users informed with timely updates on ongoing issues
• Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange
• Support IS projects and help identify improvements to processes
• Produce clear, consistent documentation and contribute to our growing Knowledge Base
• Provide occasional on-site support across locations

Qualifications & Skills

• Experience working in an IT Service Desk environment
• Strong troubleshooting skills across desktop, mobile and networking technologies
• Ability to prioritise workload under pressure
• Clear, user-friendly communication skills

Desirable Skills & Experience

• Level 2 or Level 3 ICT qualifications, or equivalents
• CompTIA A+
• Experience with Exchange and M365 administration
• Experience supporting MDM, device security and encryption
• Knowledge of cyber security threats, MFA and best-practice countermeasures

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