HR Administrator / Specialist - Insurance

Confidential; Ipswich; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Global Insurance Client is seeking an experienced HR Administrator / Specialist for a 6 month contract. The role is hybrid, requiring monthly attendance at the Ipswich office. Inside IR35 applies.

You will handle regional HR processes, act as escalation point, and support HR digital tools adoption. Applicants should have strong HR principles knowledge, HRIS experience, and proficiency in MS Office; familiarity with AI tools is a plus.

Qualifications

• Strong understanding of HR principles, employment law and local labour regulations as they apply to HR services.
• Experience in an HR Services or operational role with end-to-end employee lifecycle knowledge.
• Analytical thinker capable of handling complex queries and escalating nonstandard cases.
• Proficient with HRIS, Microsoft Office and digital tools.
• Familiar with AI tools like Co-Pilot / ServiceNow.

Responsibilities

• Handle regional HRS Tier 2 processes and act as main contact for employees and managers with expert HR policy advice.
• Escalate complex Tier 1 issues from HRS Delivery teams.
• Address non-complex employee queries with culturally sensitive support during life events.
• Support adoption of new tools and provide user insights to improve digital solutions.
• Build relationships with HR partners, managers and employees and be the primary HR contact for stakeholders.
• Ensure adherence to laws, regulations and collective agreements; maintain records; prepare and submit data per local regulatory processes; prepare reports.

Skills

HR policies

HRIS

Microsoft Office

ServiceNow

AI knowledge

Tools

None

Job description

HR Administrator / Specialist - Insurance

We are recruiting for an experienced HR Administrator / Specialist with HR Service delivery experience to join our Global Insurance Client on a 6 month contract. The role will be hybrid, with requirement to the Ipswich office at least once a month.

This role is Inside IR35

Principal Duties/Responsibilities:

• Handle specific regional HRS Tier 2 processes, act as the main contact for employees and managers, providing expert advice on HR policies.
• Serve as the escalation point from HRS Delivery teams for complex Tier 1 issues
• Address non-complex employee queries, offering culturally sensitive support during sensitive life events.
• Support the adoption of new tools, provide user insights, and help ensure digital solutions enhance efficiency and the colleague experience.
• Build strong relationships with HR partners, managers, and employees to resolve issues, and act as the primary point of contact for all stakeholders seeking HR support or information.
• Ensure adherence to laws, regulations, and collective agreements; maintain records; prepare and submit employment-related data in accordance with local regulatory processes; prepare reports.

Qualifications Skills & Competencies

• Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster.
• Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
• Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases. Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
• IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
• AI knowledge - Co-Pilot / ServiceNow