Hybrid HR Specialist – Insurance Operations Expert

Lorien; Ipswich; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Lorien is recruiting an experienced HR Administrator / Specialist with HR service delivery expertise to join our Global Insurance client on a 6-month contract. The role is hybrid, with attendance at the Ipswich office required at least once a month.

The position emphasizes handling Tier 2 HR processes, advising managers on HR policies, and supporting the adoption of digital tools while ensuring regulatory compliance and accurate data reporting.

Qualifications

• Strong understanding of HR principles, employment law and local labour regulations.
• Experience in HR services or operational roles covering the employee lifecycle.
• Analytical thinker capable of handling complex queries and escalation.
• Proficiency with HRIS, Microsoft Office and digital tools.
• Knowledge of Co-Pilot / ServiceNow for HR processes.

Responsibilities

• Handle regional HRS Tier 2 processes as main contact for employees and managers.
• Escalate complex Tier 1 issues from HRS Delivery teams.
• Address employee queries with sensitivity during life events.
• Support adoption of new tools and provide user insights.
• Build relationships with HR partners, managers and staff to resolve issues.
• Ensure compliance with laws, maintain records and prepare reports.

Skills

HR principles & employment law

HR service delivery

Analytical thinking

Escalation point

Stakeholder management

Tools

HRIS

Microsoft Office

ServiceNow

Co-Pilot

Job description

Lorien is recruiting an experienced HR Administrator / Specialist with HR service delivery expertise to join our Global Insurance client on a 6-month contract. The role is hybrid, with attendance at the Ipswich office required at least once a month.

The position emphasizes handling Tier 2 HR processes, advising managers on HR policies, and supporting the adoption of digital tools while ensuring regulatory compliance and accurate data reporting.