Insurance HR Ops Specialist – Hybrid, Tier 2 Support

Confidential; Ipswich; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Global Insurance Client is seeking an experienced HR Administrator / Specialist for a 6 month contract. The role is hybrid, requiring monthly attendance at the Ipswich office. Inside IR35 applies.

You will handle regional HR processes, act as escalation point, and support HR digital tools adoption. Applicants should have strong HR principles knowledge, HRIS experience, and proficiency in MS Office; familiarity with AI tools is a plus.

Qualifications

• Strong understanding of HR principles, employment law and local labour regulations as they apply to HR services.
• Experience in an HR Services or operational role with end-to-end employee lifecycle knowledge.
• Analytical thinker capable of handling complex queries and escalating nonstandard cases.
• Proficient with HRIS, Microsoft Office and digital tools.
• Familiar with AI tools like Co-Pilot / ServiceNow.

Responsibilities

• Handle regional HRS Tier 2 processes and act as main contact for employees and managers with expert HR policy advice.
• Escalate complex Tier 1 issues from HRS Delivery teams.
• Address non-complex employee queries with culturally sensitive support during life events.
• Support adoption of new tools and provide user insights to improve digital solutions.
• Build relationships with HR partners, managers and employees and be the primary HR contact for stakeholders.
• Ensure adherence to laws, regulations and collective agreements; maintain records; prepare and submit data per local regulatory processes; prepare reports.

Skills

HR policies

HRIS

Microsoft Office

ServiceNow

AI knowledge

Tools

None

Job description

Global Insurance Client is seeking an experienced HR Administrator / Specialist for a 6 month contract. The role is hybrid, requiring monthly attendance at the Ipswich office. Inside IR35 applies.

You will handle regional HR processes, act as escalation point, and support HR digital tools adoption. Applicants should have strong HR principles knowledge, HRIS experience, and proficiency in MS Office; familiarity with AI tools is a plus.