HR Administrator / Specialist - Insurance

Lorien; Ipswich; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Lorien is recruiting an experienced HR Administrator / Specialist with HR service delivery expertise to join our Global Insurance client on a 6-month contract. The role is hybrid, with attendance at the Ipswich office required at least once a month.

The position emphasizes handling Tier 2 HR processes, advising managers on HR policies, and supporting the adoption of digital tools while ensuring regulatory compliance and accurate data reporting.

Qualifications

• Strong understanding of HR principles, employment law and local labour regulations.
• Experience in HR services or operational roles covering the employee lifecycle.
• Analytical thinker capable of handling complex queries and escalation.
• Proficiency with HRIS, Microsoft Office and digital tools.
• Knowledge of Co-Pilot / ServiceNow for HR processes.

Responsibilities

• Handle regional HRS Tier 2 processes as main contact for employees and managers.
• Escalate complex Tier 1 issues from HRS Delivery teams.
• Address employee queries with sensitivity during life events.
• Support adoption of new tools and provide user insights.
• Build relationships with HR partners, managers and staff to resolve issues.
• Ensure compliance with laws, maintain records and prepare reports.

Skills

HR principles & employment law

HR service delivery

Analytical thinking

Escalation point

Stakeholder management

Tools

HRIS

Microsoft Office

ServiceNow

Co-Pilot

Job description

HR Administrator / Specialist - Insurance

We are recruiting for an experienced HR Administrator / Specialist with HR Service delivery experience to join our Global Insurance Client on a 6 month contract. The role will be hybrid, with requirement to the Ipswich office at least once a month.

Inside IR35

Principal Duties/Responsibilities:

• Handle specific regional HRS Tier 2 processes, act as the main contact for employees and managers, providing expert advice on HR policies.
• Serve as the escalation point from HRS Delivery teams for complex Tier 1 issues
• Address non-complex employee queries, offering culturally sensitive support during sensitive life events.
• Support the adoption of new tools, provide user insights, and help ensure digital solutions enhance efficiency and the colleague experience.
• Build strong relationships with HR partners, managers, and employees to resolve issues, and act as the primary point of contact for all stakeholders seeking HR support or information.
• Ensure adherence to laws, regulations, and collective agreements; maintain records; prepare and submit employment-related data in accordance with local regulatory processes; prepare reports.

Qualifications Skills & Competencies

• Strong understanding of HR principles, employment law, best practices, and local labour regulations as they apply to HR Services processes, ensuring legal compliance and effective service delivery within a specific country or cluster.
• Proven experience working in an HR Services or operational role, with comprehensive knowledge of HR administrative processes covering the entire employee life cycle, from onboarding through to offboarding.
• Analytical thinker, adept at handling complex queries, resolving conflicts, and serving as the escalation point for nonstandard cases. Leveraging sound judgment, domain experience, legislative research, and real-world use cases to address complex challenges effectively
• IT Proficiency: Confident with HRIS, Microsoft Office, and digital tools.
• AI knowledge - Co-Pilot / ServiceNow