Housing Worker - Aylesbury

Bromford; Aylesbury; On-site; GBP 23,000 - 32,000; Full time

Job summary

Bromford is seeking a Housing Worker to support customers living in temporary accommodation at Griffin Place, Aylesbury. This fixed site role requires flexible hours to suit clients’ needs, not a 9-to-5 position.

You’ll build local relationships, coach customers, and connect with agencies to help them move towards independent living. The role focuses on tenancy support, rent management, and coordinating with partner services.

Qualifications

• Demonstrates clear communication and rapport-building with customers.
• Organised and reliable with the ability to manage workload.
• Comfortable using IT systems and following processes.

Responsibilities

• Build positive, professional relationships with customers in temporary accommodation.
• Help customers understand licence conditions, manage rent, and sustain accommodation.
• Complete admin tasks such as grants and charity forms, lettings and repairs tracking.
• Document conversations and actions accurately and liaise with internal teams.
• Update records and manage caseload using IT systems.
• Have constructive conversations to support customers towards independence.

Skills

Communication

Organisation

IT literacy

Boundary setting

Job description

Location: Griffin Place, Aylesbury, HP19 8FE
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Shifts: Monday-Friday, 2.30pm-10.30pm
Closing Date: Sunday 29 November 2026

We're looking for Housing Workers to support customers living in temporary accommodation at Griffin Place. This is a fixed site role, based solely at Griffin Place - not a mobile position.

You'll play a key part in helping customers manage their accommodation, understand their responsibilities, and prepare to move on to a settled home. It's no 9 to 5 job - you'll need to be flexible and ready to work with your customers, when it's right for them

You'll have a great profile in your community and you'll identify and get to know various agencies, groups and businesses in the local area that might help your customers achieve what they want out of life. You'll proactively make connections between customers and these organisations and you'll use your coaching skills to help customers make these connections for themselves.

What you'll be doing

• Building positive, professional relationships with customers living in temporary accommodation.
• Helping customers understand their licence conditions, manage their rent and sustain their accommodation.
• Completing key admin tasks, including:
  • Grant and charity support forms
  • Lettings, relets and end of licence processes
  • Raising and tracking repairs
  • Accurate documentation of conversations and actions
  • Liaising with internal teams and partner agencies
• Using IT systems confidently to update records and manage your caseload.
• Having clear, constructive conversations that help customers make informed choices and move towards independence.

This role does not involve support worker tasks such as cooking, cleaning or personal care.

Who we're looking for

Someone who:

• Can build rapport and communicate clearly.
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles

About Bromford

By joining Bromford (part of Bromford Flagship LiveWest), you'll be part of a leading housing provider committed to creating communities where people feel secure and can thrive.