Housing & Tenancy Administrator — Frontline Customer Service

JT Recruit Ltd; Desborough; On-site; GBP 18,000 - 21,000; Full time

Job summary

JT Recruit Ltd is helping a public sector client recruit a Housing Assistant. The role focuses on tenancy administration, income management, and re-letting properties alongside customer engagement and estate support.

Daily tasks include logging contacts, processing information requests, taking payments, and handling invoicing. Strong IT skills and a customer-focused approach are essential to meet deadlines.

Qualifications

• Experience working directly with customers in a busy front-facing role.
• Experience in an office environment.
• Experience with clerical and administrative duties.
• Ability to manage own workload and priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to handle confidential information and meet deadlines.

Responsibilities

• Provide tenancy administrative services including tenancy and income management.
• Reletting empty properties and garages; support customer engagement.
• Record customer contacts, process simple information requests and payments.
• Handle invoicing, stationary ordering and filing.
• Support improvements in customer relations and satisfaction.

Skills

Customer service

Front desk / reception

Office software

Communication skills

Data entry

Cash handling

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

JT Recruit Ltd is helping a public sector client recruit a Housing Assistant. The role focuses on tenancy administration, income management, and re-letting properties alongside customer engagement and estate support.

Daily tasks include logging contacts, processing information requests, taking payments, and handling invoicing. Strong IT skills and a customer-focused approach are essential to meet deadlines.